Snapdeal — Geyser - wrong product delivered twice / brand is not giving warranty / though cheated not providing compensation

Address:	Ahmedabad, Gujarat, 380055
Website:	www.snapdeal.com

Product id: [protected]
Date of purchase: 10-dec-2015
Date of replacement: 15-dec-2015
Product name: kenstar 6l hot spring kgs06w5m geyser
Discussion had with: as i remember, junaid, faisal, salman, kapil, deepika, kishan, amit, rajat, parvin, tarun, mursalin, pradeep etc.)

1. Snapdeal delivered 2 times wrong product, means cheated me twice be not providing the product that i had paid for / requested for.

2. Did not clarify why they had not delivered the correct product?

3. Escalated the matter various times, but not resolved even after 6 months are over.

4. The brand (Kenstar) is not honoring warranty provided by snapdeal.

5. Customer care making fun of customers by giving lollipop of inr 100/- freecharge balance to hide its cheating and get satisfied mentally.

Considering all these aforesaid points, snapdeal should be taught a lesson and therefore requesting this 3rd party force to get the matter resolved and a compensation of rs.50000/- for breach of trust, misrepresentation, deliberately giving false commitments, grossly neglecting customer's complaint, providing no solutions even in escalations for more than 20 times, mental torture for 6 months which is very less considering the dissatisfaction and value to the customer.