[Resolved] Snapdeal — Product not received | |||||
I order micromax canvas juice 3 and flip cover (order id: [protected]) on 12th july, at that they mentioned that they will deliver my product on 15th july-18th july. today i contacted the customer care because i didnt get any update on my mobile or email id. after some times i received a message that mentione Due to rare technical error you are unable to track your micromax canvas juice 3 on the courier website. dont worry your package is on its way and will be delivered soon. What they mean by this, how many days i have to wait for that?. i told them that i can collect it from the courier office, but they rejected and told me that they have door to doorb delivery. So please consider this as a request and solve my issue Was this information helpful? | |||||
Jul 21, 2016 Complaint marked as Resolved 1. On 19/07/2016 company has emailed me regarding this issue and they will soklve it immediateli.They emailed me from "[email protected].
2.I received a call from snapdeal social media department on 19/07/2016 and they told me that they will process my delivery as an emergency delivery and it will take maximum 48 to resolve it.
3.On 20/07/2016 again I contacted the customer care for the issue.At that time they told me a lesson on their sales terms.I commented that on my complaint comments.
4.On all these time I updated my comments in my Indian Consumer Complaints Forum.
5.But today morning I receied an sms from snapdeal that shows that they will deliver my product on or before 23/07/2016.
6.After some times I received a call from snapdeal social media department and told me same that mentioned above.
7. Finally on 21/07/2016 I received my order and now I am happy with the product.
Thanks to everybody whoever support me to solve my issue.Thaks again.
Regards,
Sudin Sugathan Snapdeal.com customer support has been notified about the posted complaint. | |||||
 7 Comments | |||||
Comments
They didnt worked on my problem and the problem has not been resolved.Today evening i had an sms in my mobile regarding the delivery of the flip cover.That messages shows that, "we could not deliver your order on 19th July 2016. We will attempt the next delivery within 48 hrs." What does it mean?
When they are going to deliver the item.
I want the product .I am not going to cancel my order and request for refund.
When they are going to deliver the item.
I want the product .I am not going to cancel my order and request for refund.
Dear sudin sugathan,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
Where is my order, What is going on there, When you are goinr to deliver my product.
Today i contact with snapdeal customer regarding the same problem, Then there customer care excecutive told me that it will a time span of three days to deliver my order.
before two days they told me that within 48 hours they will do an emergency delivery for the product, But thats not done.
Please sir I want to solve this problem.
Thanks,
Sudin Sugathan
Today i contact with snapdeal customer regarding the same problem, Then there customer care excecutive told me that it will a time span of three days to deliver my order.
before two days they told me that within 48 hours they will do an emergency delivery for the product, But thats not done.
Please sir I want to solve this problem.
Thanks,
Sudin Sugathan
From the Customer Service Supervisor I receieved these information regarding the delivery and they are not going to solve my problem.They told me that,
4.1
There are various delivery models for delivery of purchased Product to the Buyer, as decided by the Seller. The risk of any damage, loss or deterioration of the Products during the course or delivery or during transit shall be on the Seller and not on the Buyer. Seller represent and warrant that the Products being delivered are not faulty and are exactly those Products which are listed and advertised by Seller on the Website and purchased by the Buyer and meet all descriptions and specifications as provided on the Website.
4.2
Buyer's shipping address, pin code will be verified with the database of Website before a Buyer proceed to pay for Buyer's purchase. In the event Buyer's order is not serviceable by logistic service providers or by Seller or the delivery address is not located in an area that is covered under the order confirmation form, Buyer may provide an alternate shipping address on which the Product can be delivered by the logistics service provider or by the Seller.
4.3
Please note that there is no guaranteed dispatch time and any information about the dispatch time is estimate only and should not be relied upon as such. Therefore, time is not the essence of the bi-partite contract between the Buyer and the Seller for purchase and sale of Product on or through the Website. However, the Product shall not be delivered to the Buyer unless the Buyer makes the payment of the purchase of Product.
4.4
Buyer shall be bound to take delivery of the Products purchased by the Buyer that are said to be in a deliverable state. Where Buyer neglects or refuses to accept the delivery of the Products ordered by the Buyer, the Buyer may be liable to the Seller for such non-acceptance and shall further be liable to Jasper Infotech for any loss of any fee or charges that Jasper Infotech and its third parties shall have earned from the Seller if such delivery or transaction should have been completed. Buyer acknowledges that such damages or loss to Jasper Infotech and its third parties are not consequential or indirect.
4.5
The title in the Products and other rights and interest in the Products shall directly pass on to the Buyer from Seller upon delivery of such Product and upon full payment of price of the Product. Upon delivery, the Buyer is deemed to have accepted the Products. The risk of loss shall pass on to the Buyer upon delivery of Product.
What is this Sir, What they are going to do?
There customer care supervisors and snapdael is not giving the courier partner adress, They are cheating the public, Please Sir, I need help from your Side.I am ready to do anything for this.Please cosider me as an Indian Citizen.
We are poor, But we also paying tax from our small salary.Please sir its a huge request from me Sir.
4.1
There are various delivery models for delivery of purchased Product to the Buyer, as decided by the Seller. The risk of any damage, loss or deterioration of the Products during the course or delivery or during transit shall be on the Seller and not on the Buyer. Seller represent and warrant that the Products being delivered are not faulty and are exactly those Products which are listed and advertised by Seller on the Website and purchased by the Buyer and meet all descriptions and specifications as provided on the Website.
4.2
Buyer's shipping address, pin code will be verified with the database of Website before a Buyer proceed to pay for Buyer's purchase. In the event Buyer's order is not serviceable by logistic service providers or by Seller or the delivery address is not located in an area that is covered under the order confirmation form, Buyer may provide an alternate shipping address on which the Product can be delivered by the logistics service provider or by the Seller.
4.3
Please note that there is no guaranteed dispatch time and any information about the dispatch time is estimate only and should not be relied upon as such. Therefore, time is not the essence of the bi-partite contract between the Buyer and the Seller for purchase and sale of Product on or through the Website. However, the Product shall not be delivered to the Buyer unless the Buyer makes the payment of the purchase of Product.
4.4
Buyer shall be bound to take delivery of the Products purchased by the Buyer that are said to be in a deliverable state. Where Buyer neglects or refuses to accept the delivery of the Products ordered by the Buyer, the Buyer may be liable to the Seller for such non-acceptance and shall further be liable to Jasper Infotech for any loss of any fee or charges that Jasper Infotech and its third parties shall have earned from the Seller if such delivery or transaction should have been completed. Buyer acknowledges that such damages or loss to Jasper Infotech and its third parties are not consequential or indirect.
4.5
The title in the Products and other rights and interest in the Products shall directly pass on to the Buyer from Seller upon delivery of such Product and upon full payment of price of the Product. Upon delivery, the Buyer is deemed to have accepted the Products. The risk of loss shall pass on to the Buyer upon delivery of Product.
What is this Sir, What they are going to do?
There customer care supervisors and snapdael is not giving the courier partner adress, They are cheating the public, Please Sir, I need help from your Side.I am ready to do anything for this.Please cosider me as an Indian Citizen.
We are poor, But we also paying tax from our small salary.Please sir its a huge request from me Sir.
Dear sudin sugathan,
Thanks for the acknowledgement. If you have any further issues please [protected]@snapdeal.com so that we can assist you better.
Regards,
Team Snapdeal
Thanks for the acknowledgement. If you have any further issues please [protected]@snapdeal.com so that we can assist you better.
Regards,
Team Snapdeal
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Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal