[Resolved] Snapdeal — Refund | |||||
On 2nd nov 2015 i place an order for a red faux georgette saree with order no [protected] on snapdeal . I received that product on 7th Nov 2015. Not so happy with the quality decided to replace it.(Idea of replacement being that i can buy any other product against the product replcaed) My product was picked up on 12th November and i received mail stating that your product has been replaced and your red faux georgette saree will be deliver within 48 hours(i.e. same product). Unhappy with the product itslef i decided to call the customer care on 13th and asked to cancel the replacement request and refund my amount. On which they agreed. I also made it clar I want refund in my freecharge wallet so that i can use it for my further shopping. He noted it down. Next day i received mail from snapdeal asking my NEFT details. I called customer care again and asked if i want refund in my freecharge wallet why is my neft details required. On which executive tells me your request was not taken Il take it and you will get within 48 hours. Thats it from that day onwards I am only getting false committment, mis-communication and no reverts on mails or calls. Moreover even if i try to visit link for providing neft details(thinking that atleast by this source Il get my money) it does not work. I want to know what is happening on this from SnapDeal. I have been writing several mails on [protected]@snapdeal .com and making calls on [protected]. It has only added to my trouble nothing else. My refund amount is Rs.499 and I have spent additional 500 behind calling these guys. I have already raised one complain in NCH but they are not taking it seriously I suppose. I also have all relevant mails from Sanp Deal collated by me. Was this information helpful? | |||||
Jan 6, 2016 Complaint marked as Resolved They have refunded me the account in my free charge wallet itself. Strange they were giving reason for delay in refund as I had requested to refund in my free charge wallet. Finally they asked me to provide bank details for neft. But after ultimately they did it in free charge account. I dont understand this. Snapdeal.com customer support has been notified about the posted complaint. | |||||
 7 Comments | |||||
Comments
Dear sir I purching in nayasa toasty lunch box tracking no:[protected] I am not sitfiction lunch box were small very bad plz I req return this prodeact plz my return refund
Reply
Dear Sweta Patil,
Hope you are doing good.
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team
Hope you are doing good.
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team
Dear nagendrababu chukka,
We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team
We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team
Can I expect a revert call from snapdeal, who can help me understand the refund procedure to incorporate using my neft details. I received mail from snapdeal. There was one link in it. After visiting it I had to enter my NEFT details after I click on Submit button there is an error displayed that details cannot be submitted since my refund is under process.
Wow..what kind of help I have received from Snapdeal. Confirming me after 20 days that they cannot credit it in my freecharge account due to technical issue. Then requesting me to accept it via NEFT mode. Link which they send for neft doesnt work. I have to do it manually by visiting their website and raising the request again by providing details. Received mail on 5th Dec15 ref ID12279721, that i will receive my refund in next 4 business days. Today being the 4th nusiness day, I was expecting my refund which i didnt receive. So again i have to take a pain by calling customer care. and to get get surprised about their response they are telling me that it will take another 2 days since due to technical issue the refund was initiated again 2 days ago (which was also not informed/communicated to me). I sriously have no further trust on Snapdeal. Already i have wasted my time/efforts/money(against product and calling customer care) moreover torture and frustration. I would want take a serious legal action against Snapdeal now. Need support & guidance from @IndianConsumerComplaintForum. I want to make sure that snapdeal is charged with all kind of penalties applicable as per consumer protection act.
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