[Resolved]  Snapdeal — Unethical practice and cheating

Address:	Gurgaon, Haryana, 122002
Website:	snapdeal.com mobile

Chronology Oct 12, 2015 midnight Sale commences I place orders worth Rs. 10086 on EMI using my Standard Chartered credit card and receive confirmation of payment Order ID [protected]. After 18 hours Snapdeal website does not have a record of my order though they acknowledge the financial transaction. Instead of helping me they decide to refund the money within 4 working days. My bank account shows the refund on Oct 14, 2015. Copies of transaction and my bank statement are attached. I place another order for similar items but this time COD. The total amount Rs.10527 Order ID : [protected]. Copy of invoice and photo of product attached. I receive the wrong hard disks on Oct 17, 2015 which are cheaper by about Rs 500 each. The model delivered to me is WD10JVPX and the one they advertised was WD10SPCX which they claimed is newer and hence more expensive. In addition I have lost due to COD. Payment by credit card entitled me to a 10% discount during the sale period. Called up Snapdeal again. They once again are very unreasonable and agreed for a reverse pickup but the refund will take more than a week. I have suffered so much, mental torture, waste of time and hassle dealing with the bank to reverse the EMI which by the way attracts penalty. My questions are very simple: 1. Why are companies like Snapdeal allowed to start a sale when they do not have the infrastructure? 2. Why is Snapdeal having such a poor business practice? Rather than ensuring prompt delivery of the right product, let alone being apologetic and appropriately compensating the customer they take us for a ride. I hope the Govt. takes strong action and imposes stiff penalties on Snapdeal.