Snapdeal — Wrong order | |||||
Recently I ordered a laptop bag from this website for my brother, they delivered a poor quality bag.and when asked to return the product, they offer their stupid freecharge cashback. Still its fine. I ordered another bag. When the order arrived, this time it was not a bad quality, it was all together a different item. It was a legging.when asked for an explanation, they told they did not have the stock thats why they delivered this. Stupid people. On top of that, its impossible to reach their customer care. Even after dialing so many numbers, all you get to hear is a computerized voice, when you actually wanna talk to a customer care representative. I need a proper explanation and action taken on this against snapdeal. Was this information helpful? | |||||
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Snapdeal.com customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
On top of it, today a guy came to pick up the order and when we gave him the parcel, he told he can't take as it is not a product which was ordered at the first place. That means refund will also not be initiated till the product is picked up by snapdeal. This is SNAPDEAL'S FAULT, they delivered a wrong product, giving a reason that THE ORIGINAL PRODUCT WAS OUT OF STOCK. So snapdeal, when a product is out of syock, you inform the customer about its unavailability, you don't deliver anything which comes to your mind. Thats the way a company should function, you need to learn that first. Also, if you have delivered a wrong product, it should be your responsibility to pick it up without any delay..I need a full refund in cash, i dont want any of your freecharge crap, as i am never going to use your website again so i don't need a freecharge cashback, i need full cash refund ASAP.
Reply
Dear Komal Nagdeo,
We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal
We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal
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