Submit a Complaint
Online Shopping
Snapdeal.com

Snapdeal.com — Received empty parcel instead of phone

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.snapdeal.com

Hi, i had ordered samsung galaxy a5 (16gb) on may 15, 2016 order id: [protected]. I received my order on may 19. 2016. When i opened the package i found there was no phone inside the package but a marvel stone and charger and airphone. I lodge my complaint on same day. They asked me to provide images and my id card then they took almost 3 days and said they cannot do anything and they are blocking my account.

Please resolve my concern. I want my phone or refund.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Snapdeal.com customer support has been notified about the posted complaint.
May 24, 2016
Updated by Saurav121 Received empty parcel instead of a phone and now they are not replying. I want my phone to be delivered by tomorrow and if you cannot to than refund my money right now. I can't wait anymore I have already given you 4 days. Why don't you guys call me don't you have guts to face me? I have sent multiple emails to Mr: Kunal Bahl but not getting any reply.

Let me know if you are going to provide the phone??
Complaint comments 
26 Comments

Related Snapdeal.com reviews

[Resolved]Snapdeal.com - Money freeze[Resolved]Snapdeal.com - Pickup not done[Resolved]Snapdeal.com - Returned product did not pick and pay1[Resolved]Snapdeal.com - Snapdeal: For Unfreeze My Money and Getting My Money. Please Help Me For Getting My Money[Resolved]Snapdeal.com - Snapdeal: For Unfreeze My Money and Getting My Money. Please Help Me For Getting My Money
View all 14445 Snapdeal.com Reviews

Comments

Dear Saurav121,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
Reply
Any update????
Reply
Refund my money now.
Reply
Refund my money asap.
Reply
No. I have given you ample time. Its already 16 days can't give you any more. Refund my money today only.
Reply
Abe bhenchodo reply karo.
Reply
Dear Saurav121,

We sincerely apologize for the inconvenience. Our team will get in touch shortly.

Regards,
Team Snapdeal
Reply
No. You guys lie always lie. Just tell are you gonna refund my money or sending the product or should I send you the notice???

Your team said that they have found some transactions on my account but it was my first order and if you are true then please let me know those transactions.
Reply
Dear Saurav121,

Our team got in touch with you and informed you that we are unable to process the refund and replacement request basis the internal investigation. We cant entertain this complaint.

Regards,
Team Snapdeal
Reply
What investigation????

That's what I am asking. Share those transactions with me.
Reply
Dear Saurav121,

We have escalated this case again internally and one of our representatives will get in touch with you to assist with this.

Thanks & Regards,
Team Snapdeal
Reply
Update me.

I want my product.
Reply
Dear Saurav121,

We request you to allow us some time as our team is working on your concern. Our representative will get in touch with you.

Regards,
Team Snapdeal
Reply
No I can't.
Reply
Refund my money or send my product.
Reply
Why the hell you are not replying to my comments now?????
Reply
No. Refund my money right now.
Reply
Dear Saurav121,

We have already highlighted your concern to our respective team. Will update you shortly.

Regards,
Team Snapdeal
Reply
Please update me on refund..!!

Its already 1.5 Or kitna time chahiye??
Reply
Refund my money..

It's been 1.5 months.
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    View all 14445 Snapdeal.com reviews & complaints
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information