[Resolved] Snapdeal.com — Sudden closure of order and no response | |||||
My snapdeal Order ID: [protected] (1 Item) black jockey trackpants Placed on 01 Jan, 2016 was suddenly showing status as of 6th january 2015 "This order is closed. New order is being placed". I mailed the support team regarding when the item new order will be placed and the order will be delivered. I had paid via netbanking. but the support team just forcibly closed the ticket and asked me to rate the action feedback in 5 minutes without even trying to respond or call me. im confused as to the reason behind this sort of strange and pathetic approach towards a genuine customer concern. Was this information helpful? | |||||
Jan 11, 2016 Complaint marked as Resolved no explanation for the cancellation of order was given by snapdeal. the customer executive who called arranged for approvals and full amount refunded | |||||
 10 Comments | |||||
Comments
Hi aghosh19,
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Regards,
Team Snapdeal
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Regards,
Team Snapdeal
My order id[protected] placed on 30 july 2016 wall paper kart moulty coler degital prited wallpaper .sundanly [04/08/2016] the order is closed wht to do plz help and .
my Order ID: [protected] (4 Items) placed on aug-2 2016, only 1 item is in transit other 3 showing closed on 7th aug. pls help me and deliver the remaining product quickly.
hello m Dwayne Dsouza and i placed order for Airliners Blue Analog Watch and suddenly the order has been closed. why is this. nobody even contacted regarding this. i payed through card and i want my refund as soon as possible. Order ID: [protected] Placed on 06 Sep, 2016
Snapdeal.com Customer Care's response, Sep 13, 2016
Verified Support
Dear Dwayne D'souza,
We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.
Regards,
Team Snapdeal
We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.
Regards,
Team Snapdeal
Hello my Order ID : [protected] of shenghshou mirror cube placed on 23 Sept 2016 is showing order status as closed . Plz look upon the problem and deliver it fast as stated earlier
Snapdeal.com Customer Care's response, Sep 27, 2016
Verified Support
Dear shivam tirth,
We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.
Regards,
Team Snapdeal
We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.
Regards,
Team Snapdeal
Hloo my order id : [protected] has been cancelled without any information i have paid through my debit card of Rocker fashions brown leather jacket on 17 th november.
Pliz replace the order or repay me back fast
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Pliz replace the order or repay me back fast
Snapdeal.com Customer Care's response, Nov 22, 2016
Verified Support
Dear payal nath,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
My order id is [protected], i ordered toshiba hard disk from snapdeal
On the delivery date item was showing, item packed dispatching soon, i called cuatomer care they told your item is shipped and will reach you soon its on they way. Due to technical problem tracking is not showing. I called again after 2 days they told it is in hydrabad and diapatched from surat and reach soon. App is not showing any tracking still and when i tracked manually it is showing item cancelled by the client. They speak wrong, i am not satisfied this time. If i will not get my order within 7 days i will give 0 star rating to snapdeal everywhere
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On the delivery date item was showing, item packed dispatching soon, i called cuatomer care they told your item is shipped and will reach you soon its on they way. Due to technical problem tracking is not showing. I called again after 2 days they told it is in hydrabad and diapatched from surat and reach soon. App is not showing any tracking still and when i tracked manually it is showing item cancelled by the client. They speak wrong, i am not satisfied this time. If i will not get my order within 7 days i will give 0 star rating to snapdeal everywhere
Snapdeal.com Customer Care's response, Feb 6, 2017
Verified Support
Dear Happy Dhanteras,
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
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+91 11 4637 1100 [Customer Care]
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Hope you are doing good.
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Team