[Resolved]  Snehanjali — Misbehaviour of Staff

Address:

Mumbai City, Maharashtra

Dear Sir / Madam, I was insulted and humiliated by a staff named Mukesh at Snehanjali Electronics. It is the incident of 12th Aug 2014 when I went Snehanjali Electronics, SV Road Malad west's showroom to inquire about a 42" LED TV. I was interested in knowing about Sony Brand but they abused Sony company and started promoting other brands which I was not interested in. Later after some time Mukesh the representative of Snehanjali asked me to show my cell phone to him which I handed over to him. He was forcing me to open the screen lock and give him my phone to him which was refused by me as I have important phone number, photo of family members, bank secured messages so I could not hand over my secured item in some one's hand whom I don't even know. So I refused to give him after he repeated forcing in front of all the staffs. There was no floor supervisor or manager to stop this incident. Then he asked me where I stay and asked me for my photo id proof. When I said that I do not have it at the moment he said my staff will go with you at your home and will check your id proof and residence proof at your home. He even called a boy from the staff and asked him to go with me at my home. After we left and reached few meters away the boy going with me was called back and was said that we do not want to verify anything and you can go now as we had a doubt that you might be a representative from Sony. My Questions - Is this the way a customer is treated? I wanted to know about Sony but was referred to other brand instead of which I was interested in. I was asked for my cell phone which has a bank application which does not needs login for Balance it's of ING Vysya Bank. I have some personal message which contains Login id and passwords, also family photos and videos, Contact numbers and chatting history with family and friends. What was the motive behind asking my secured device forcefully? Why did no senior management involved in between and stopped him when this was going on? Why was I asked to leave without given any additonal information for my inquiry. Does this happens with everyone, Did he want to make any call or send any message from my cell to someone with a crimal intention? What happens if a female customer visits alone do they do the same? Will I get a formal apology letter from Snehanjali Electronics after verifying all the details? Can I dispute for hurting me mentally and ask for a compensation for this insult? Can I lodge a complaint on this issue? I request for a quick and strict action against Snehanjali or the staff responsible for this and would like to know my option on it? Regards, Omkar Pandey [protected]@gmail.com