[Resolved]  Snehanjali Electronics — false promises

Address:

Thane, Maharashtra, 401105

I had finalised aquaguard water purifier at digi1 loacated at maxus mall, bhayandar west on 14th august 2019. Final discounted price offered was rs. 17100 (Original price rs.19000) after including 10% instant cash back discount using hdfc card. After i gave a go ahead, they said max discount they can give is only rs. 500 and not more. So i ended up with a price of rs. 18500. They said they will give provogue trolley bag which is of very good quality and can be used while travelling.
Product was delivered the next day 15th august without any trolley bag. After making 28 calls for next 4 days to their customer service team, they finally registered installation of purifier with aquaguard team. But no update on the trolley bag. After making further 6 calls their representative said we can collect it from the store. When we went at the store - we were offered a promotional duffle bag of capital first co. And they said this is it - take it or leave it. Highly unprofessional behavior and false promises by them has killed it.

This was my 9th and very last purchase with digi1 and wont be dealing with their products & services any further. Even aquaguard offers a provogue watch worth rs. 5000 through direct purchase.

I want to take this complaint forward on many social platforms and even inform aquaguard, so they can reconsider their strategy of free offers for further retail channels.