[Resolved]  Snehanjali Electronics — pathetic service

Address:

Thane, Maharashtra, 401305

Don't know what's wrong with Hitachi services from last one month I am fed up following up with Hitachi and snehanjali for the issue which I am facing with the AC.

Since the day I have purchased Ac 0n 25-Feb-18 all which I am facing is torture and followup with the technician and support team for resolving my issue.Also it seems there is no use of sending emails to Hitachi NO one is bother from your team to check if the issue is resolved or not.

Just selling the product and earn money and no after sales service on product quality.

I have paid my hardearned money to buy a product hoping it will be of good quality but it all went wrong.

Now even after your technician visited on 18-Apr-18 he assured me that there will be no issue in cooling and water leakage from the pipe.But still the same issue persists and water is falling on the bed where is Ac is installed and going upto the circuit box all getting wet.

Now my question is with Hitachi and Snehanjali is that

How many times I should follow up to get this fixed
Who will be responsible if any shot circuit happen due to water leakage/where senior citizen are unaware what precautions needs to be taken when we are away.
How many times a technician will come do the testing on new product and repair it.
I don't know how long this product will work

I am simply afraid on this now and kindly let me know the process for refund and returning the product as i have taken it on emi.
I don't need any technician to come and visit and simply reslove the issue for short term.

Kindly consider this as request and speed up the process for resolving my concern I am simply fed up.