[Resolved] Sony Bravia — POOR QUALITY LCD SCREEN OF TV MODEL KDL 40EX520 failed within 2 years | |||
As a repeat Sony customer, I bought SONY BRAVIA LED LCD TV (KDL 40-EX520) from Croma in August 2011 for Rs. 65, 000/-. Sometime in July 2013, I started to get RED vertical lines near the top edge of the screen. The lines are around an inch long starting from the top edge. Colour of the lines is red when actual screen is black in that area. When there is picture in the top edge area, I see different colours strip at the top one inch of the screen. The lines are permanent irrespective of the input signal. Even when there is no signal, the red lines are visible. I finally called customer care last week. The service rep inspected and told me that the LCD screen is faulty and I will have to shell out round Rs. 22, 000 to get the screen replaced as the TV is out of one year warranty. I saw many SONY customers complaining about this issue online which comes usually within 2 years of operation. Apparantly, there is a major manufacturing defect in the LCD Panel. My service number is 16212125 attended by Aar Vee Infoservices. My question is, Does SONY’s responsibility end with the ending of Warranty? Is it not their moral obligation to give some solution to their customers if the defect is due to bad quality of TV parts? Why should I spend Rs 22, 000/- on the TV repair that is only 2 years old. I was getting the same specification TV’s at less than 75% of the price of the SONY TV but I went for SONY thinking that it is a premium brand and would give me years of trouble free service. Is it too much to expect from you, SONY? Or is it that SONY is premium only in price and not in quality or customer satisfaction? Sanmeet Hundal [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
SONY has once again failed to maintain quality of its products with expensive TV units failing in less than two years and requiring exorbitant repairs. SONY has one more dissatisfied customer but I guess another addition to the long list of dissatisfied customers will make no difference to SONY. Im geeting a SAMSUNG TV next week. Too bad my Rs 65000/- investment into SONY’s product will be going into the dustbin.
I have very good experience with SAMSUNG products and SAMSUNG customer relations. People, Pls put your hard earned money on such responsible brands rather than throwing the money to SONY.
Sanmeet Hundal
copy of reponse from SONY is given below for everyone’s benifit:
Subject: Service of Sony Bravia Model: KDL-40EX520 ME6 bearing Serial No.: 2434263 Purchase in August 2011.
Dear Mr. Sanmeet Hundal,
Greetings from Sony India.
Thank you for patronizing Sony products.
This refers to your email sent to our management regarding our Service Job No.: J32044306 for the Sony Bravia Model: KDL-40EX520 ME6 bearing Serial No.: 2434263 Purchase in August 2011.
We sincerely apologise for the inconvenience felt by you.
Your Set is showing a symptom of Lines on screen. Upon inspection by our Engineer, we find the LCD Panel is needed to be replaced for the satisfactory working.
Natural failure may happen in the product, in course of time. We offer free service during warranty period, beyond that the service becomes chargeable.
The repair estimate has already communicated to you by our service executive.
We request you to approve the estimate so that we can carry out with the necessary services in your set.
We regret that we are unable to comply with your request.
Thanking you and assuring you best of our service support always.
Warm Regards,
Sony India Pvt Limited
Nilima Dharve
Customer Care Centre –West
I have very good experience with SAMSUNG products and SAMSUNG customer relations. People, Pls put your hard earned money on such responsible brands rather than throwing the money to SONY.
Sanmeet Hundal
copy of reponse from SONY is given below for everyone’s benifit:
Subject: Service of Sony Bravia Model: KDL-40EX520 ME6 bearing Serial No.: 2434263 Purchase in August 2011.
Dear Mr. Sanmeet Hundal,
Greetings from Sony India.
Thank you for patronizing Sony products.
This refers to your email sent to our management regarding our Service Job No.: J32044306 for the Sony Bravia Model: KDL-40EX520 ME6 bearing Serial No.: 2434263 Purchase in August 2011.
We sincerely apologise for the inconvenience felt by you.
Your Set is showing a symptom of Lines on screen. Upon inspection by our Engineer, we find the LCD Panel is needed to be replaced for the satisfactory working.
Natural failure may happen in the product, in course of time. We offer free service during warranty period, beyond that the service becomes chargeable.
The repair estimate has already communicated to you by our service executive.
We request you to approve the estimate so that we can carry out with the necessary services in your set.
We regret that we are unable to comply with your request.
Thanking you and assuring you best of our service support always.
Warm Regards,
Sony India Pvt Limited
Nilima Dharve
Customer Care Centre –West
Hi All,
I am another disgruntled customer of Sony. I purchased the same TV about 2 years back and now there are various colour tints across the screen. Initially it was a green tint which would go away after 2 hours. Now it is a permanent red tint. The response from Sony India was almost the same. Replace the LED Panel at the cost of 21, 000 with one year warranty. Can someone prevent Sony from selling these defective TVs and get some compensation for the customers who lost their money.
Sanjeev
I am another disgruntled customer of Sony. I purchased the same TV about 2 years back and now there are various colour tints across the screen. Initially it was a green tint which would go away after 2 hours. Now it is a permanent red tint. The response from Sony India was almost the same. Replace the LED Panel at the cost of 21, 000 with one year warranty. Can someone prevent Sony from selling these defective TVs and get some compensation for the customers who lost their money.
Sanjeev
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