[Resolved]  Sony India — Bad Service And with no Good Response

Address:

East Singhbhum, Jharkhand

Hello..! I am Krishna from Jamshedpur. And I have purchase Sony Xperia C3 from Sony Lounge on 21 October. And I've been facing problem since 20 days after purchase of my phone, after taking my phone to shop from where i've purchased the phone telling all my problem that my phone was creating so he asked me to take the phone and give to the service centre it's not in our hand we connot help out with something. So I went to service centre, they said that my phone is having problem with its MOTHERBOARD so they kept the phone for 1 day and i got back till evening with all the scratches all over back and in front after complaining for all the issue that they created they said we have'nt done any thing we are not responsible for it..! After 10 days same issue was again and again. It was again the problem with its Motherboard so they asked me to keep the phone for servicing. And said that it might be 1 week maximum for the replacement for the Motherboard as its is in warranty period. And now its 1 month and above..! After contacting the service centre at alternate days for asking regarding the phone first of all they don't talk meaningly and respectfully. They have the same answer that more 1 week after that we will inform you.. And when I asked them to replace the whole new phone that is under warranty period they just change the topic and just ignore what are we trying to say.. After facing so much problem and with damaged phone who might take the phone having all the scratches and bad service. After getting such phone which is having a bad condition what is the use of buying a NEW PHONE WITH NO GOOD RESPONSE N BAD SERVICE. So PLEASE THIS IS A REQUEST TO FORWARD THIS COMPLAIN AND TAKE SERIOUS ACTION AGAINST THEM.