Sony India — Defect in Good and Deficiency in Services

Address:

Ghaziabad, Uttar Pradesh, 201013

To, Sony. Date:Jun 2nd, 2016 Subject: Defectin Good and Deficiency in Services It is with great regretthat I am writing this letter to you as I want to bring to your kind notice theextreme trouble and inconvenience I have undergone due to your negligentservices. On 12th April2014, I had purchased a Sony C6802/ Z / UltraBlack phone with IMEI number [protected]from your company above mentioned dealer. Towards this purchase, I paid Rs 40000/- to your company. Attached herewith isa copy of invoice (no. 0134SI14-15) as per Annexure I After purchasing the phone, while using the phone it fell from my hand and display of the phone got broken which caused most of the trouble. In order to get it repaired, I visited your company service center on 2nd January 2015, after inspection, your company service center asked me to submit the phone. Attached herewith is a copy of job sheet as per Annexure II However, the problem remained and after few days I was told that phone cannot be repaired and was offered a new phone on payment of 80% of the amount but I strictly refused. Since then, I tried several times to communicate with your company executive but till date my problem had not been resolved by your company service center officials and I had not received my phone from your company. The entire episode has left me in a bitter taste and I am extremely disappointed with your pathetic services. I have been facing lot of mental stress, agony and immense loss of time and money due to this incident and even after making several requests to your company officials no positive response has been received from them. Withagreeat hope and hearing about a healthy reputation of your Brand name I had availed theservices but to my utter disappointment, I have faced the worst. As a consequence of your deficient service and the incompetency displayed by your employees, I have suffered undue hardship and mental frustration. Warm regards, A.K Sharma H-93 Govind Ghaziabad Uttar Pradesh-201003 [email- anil.[protected]@essar.com, anilsharma.[protected]@rediffmail.com, phone no +91-[protected], +91-[protected].]