Sony India — Delayed response for installation of sony led tv

Address:

Hyderabad, Andhra Pradesh, 500098

Dear Sir/Mam, I(Mr. Praveen Kumar. Bhoga) have purchased Sony LED TV 24' KLV-24P413D with invoice no. UPL-2782 on[protected] at Pai International Electronics ltd, uppal, Hyderabad through Bajaj finance. I got SMS from Sony CC on[protected] at 4.06 pm stating that "Dear customer your service request ID 30197973 is assigned to See Balji Electronics;Hyderabad ph.no.[protected]/60". When I called to the above number they said that technician will come by tomorrow I.e.[protected]. But nobody has come till evening. When I called again, she said that by night 9 pm, he will come. After 9 pm, I went to the Pai International Electronics Ltd, uppal, Hyderabad and asked them. Then the people said by morning i.e.[protected] he will come even Sunday also technician will come. But when I called at 1 pm, the people from Pai telling that tomorrow will come as the technicians are not working on Sunday. As we are customers not getting proper response from your people and not getting the proper in time service, why should we purchase the TV from your Show room. We are not purchasing the TV for just keeping aside without installation for 3-4 days. Please take necessary action for your future customers. Thanks and regards Praveen Kumar. Bhoga [protected]