Sony India — Facing problem in z5 dual

Address:	Panchkula, Haryana, 134113
Website:	Sony.co.in

Dear sir,
Dear sir,

I have been using sony xperia z5 (e6683) gold. i have faced lot of issues with phone. following are the issues that i have faced:

1) mic: there is echo problem during a call.
2) ear speaker: doesn't work sometime.
3) volume: the speaker volume is low.
4) heating: the phone heats up very soon as compared to the same model.
5) camera : focus problems and blurry photos sometime.

note: the above mentioned problems have aroused after the repair was done by the registered sony service center

i have visited the nearest service center number of times, regarding the issue but couldn't be helped as the standby phone was not available.
the job no is : w[protected]
service centre: ultimate services
Showroom no - 55, sector 5, swastik vihar,
Mansa devi complex, punchkula-134109
Haryana-panchkula-134109

i think after so much of pain and repeated service center visits, the same old device will run smoothly even after the repair. also, the repair period is of 1 month and i cannot wait for the above said period.

i request you to provide me with a new device. i am a loyal customer of sony and have been using sony products for past 3 yrs. so, i request you to help me stay with your brand and do the needful.

Thanks
Aakash ahuja
[protected]
[protected]

After repair i sent below mail but i didnt get any response..

Dear sir

The executives at sony promised me 3 months of warranty extension after the recent repair. i need that warranty extension proof on paper, otherwise i wont accept the phone.

The warranty extenson was promised by mr. rishab, also, he has communicated me to replace the handset, if any problem arouses within next 3 months.

I need the above detail on paper.

Also, i have been misguided by executives at the service centre, ms harsheen maingi and mr sandeep, told me that the warranty extension is default and doesn't need any written confirmation.

If the written confirmation is not possible, please provide a new handset. please do the needful.

I dnt think after this phone i dnt think i will buy any product of sony
Its too much harassment for me
Am a working guy
I bought 45000 rs mobile but its better to buy a apple iphone
If there was a problem they will help us to in a week not like you..

I request you to provide me with a new device. i am a loyal customer of sony and have been using sony products for past 3 yrs. so, i request you to help me stay with your brand and do the needful.