[Resolved]  Sony India — Faulty Touch screen of Sony Vaio laptop

Address:

Gurgaon, Haryana

I bought Sony Laptop model no. SVF 14216SNB and serial No.[protected] on 27th Nov. from Vijay Sales at Gurgaon. On the 3rd day o[censored]se the laptop touch screen came out and remained loose. The charging port is so oversize that the charging plug comes out very frequently or stops charging. I called the Vijay sales ( Gaurav [protected] ), he advised me to come next week as that was the Diwali rush time. He also said the people in service center may not be available. Unfortunately i had to go out of the city and went to the store after 2 weeks of purchase and requested him to replace the product as it a manufacturing defect. He rudely refused to entertain and directed me to the nearest service center at Shushant Lok for repair. After purchase of a new product if you have to visit service center in coming week you can imagine the quality of product that SONY boast of. I went to service center on 23rd of November (J[protected] . Waited 2 hour to get a reply that the screen and port is not available in stock hence we have to order it. Please come after few days. My pain didn't end here. I called after few days to find that parts are still not come. This process continued for some more days before i became impatient and asked for some phone nos in the Sony to influence them to get my laptop repaired. Finally they gave me a phone no of Dheeraj Tiwari, Area Service Manager. [protected]. I pleaded him to get my system repaired at the earliest. He said will get back to me after checking status on 10 Dec. As expected he never get back ..after multiple attempts i could reach him to find that he is unable to take any action as the parts are not getting shipped being rare nature of my complaint. I requested for replacement of the laptop if it could not get repaired.. he agreed and told me that he has raised the request in their system and i have to wait... How long ..only GOD can tell me.