[Resolved] Sony India — Pathetic Service | |||
Pathetic SERVICE by Sony...I am an unfortunate customer of SONY for last 10+years this time I had purchased Z1 (my biggest mistake), which from day one has started giving problem of speaker/ECO of voice to other caller but it works perfectly fine if you use earphone ...have visited the center 4 times and they just upgraded the software and returned the phone...but problem never got rectified...L...ater 4 months they have asked me to submit the phone after follow up for 7-8 days...they had given me a phone with scratches and marks of dent...I had given they my phone with is hardly used and in best of condition with scratch free and no marks...my phone is just 7-8months old and am shocked to question my self why the hell I spent 45-48K for such a pathetic service...for you problem you are making me to go through the sequence of trauma and then you guys sprinkle salt to add flavour...I have also registered a complaint with help line that too is seems like a Govt organisation its 3+ days but NO HEED to it and NOT even a call... Am going to take the matter to consumer court now. Service Center: Accel Frontline Limited, Location:Nehru Place, Delhi Job No: W[protected] Complaint registered with Sony Call Center: [protected] dated:15/05/14 @ 1241hrs... Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved Sony India customer support has been notified about the posted complaint. | |||
 9 Comments | |||
Comments
So far no one has communicated with me...now I need someone to share top managements number as there is new problem of phone getting heated up has arrived.
Reply
I am Sajit Nair from Powai, Mumbai.
U have a Sony Bravia 32" LCD. The monitor has simply melted. This is a major manufacturing blunder.
I complained about it in the first week of August. My complaint number is[protected]. Two weeks after i was told that the TV will have to be replaced and i would have to pay Rs.1000/- for the same. On August 21st we send the money to the service center by wire transfer. I was told the replacement would be delivered within a maximum of 10 days. I have been trying to follow up with both the service center and the support with no one knowing what is happening. Call backs are organised that never come or come days after with no information. As early as yesterday evening after blasting the support i was promised a call back by 12 today with accurate status. It is 2pm and no phone as yet.
The support and the service are pathetic. The service center is an absolute joke. No one wants to take responsibility for anything,
I am amazed that such organisations invest in systems for data tracking, but are so stupid that they cannot build in a mechanism to see if issues are resolved within some logical time. There are elaborate systems and numerous reference numbers to just build a smoke screen for themselves. There is no intention to resolve issues all these are mere gimmicks.
Really regret that we pay a premium to procure a so called premium brand lie SONY. The premium ends at the high cost and media spends. The customer is the who has already spend the money and now can go to hell.
I intend to take this fight to its logical conclusion and please be aware that there are many means for us to escalate the issue to force a resolution. DO NOT TAKE YOUR CUSTOMER FOR A FOOL.
U have a Sony Bravia 32" LCD. The monitor has simply melted. This is a major manufacturing blunder.
I complained about it in the first week of August. My complaint number is[protected]. Two weeks after i was told that the TV will have to be replaced and i would have to pay Rs.1000/- for the same. On August 21st we send the money to the service center by wire transfer. I was told the replacement would be delivered within a maximum of 10 days. I have been trying to follow up with both the service center and the support with no one knowing what is happening. Call backs are organised that never come or come days after with no information. As early as yesterday evening after blasting the support i was promised a call back by 12 today with accurate status. It is 2pm and no phone as yet.
The support and the service are pathetic. The service center is an absolute joke. No one wants to take responsibility for anything,
I am amazed that such organisations invest in systems for data tracking, but are so stupid that they cannot build in a mechanism to see if issues are resolved within some logical time. There are elaborate systems and numerous reference numbers to just build a smoke screen for themselves. There is no intention to resolve issues all these are mere gimmicks.
Really regret that we pay a premium to procure a so called premium brand lie SONY. The premium ends at the high cost and media spends. The customer is the who has already spend the money and now can go to hell.
I intend to take this fight to its logical conclusion and please be aware that there are many means for us to escalate the issue to force a resolution. DO NOT TAKE YOUR CUSTOMER FOR A FOOL.
I was facing some dead pixels issues with the phone. I went to the
kutchery road service center (Meerut )on 25 sep 14 to get it checked and
i was told that there are some dead pixels in the handset and it needs
to be replaced. Now it has been 26 days already and i have not got my
phone back. Few days ago i was shown a refurbished phone which was to be
given to me but as the same was not in working condition same had to be
replaced again. I do not understand why am I being offered
a refurbished phone. Either you guys should repair my own phone or if
you cant repair my phone then give me a new one. Why would i use a
disfunctional phone which was used by someone else. I did not spend
36000 INR just for using a second hand phone. After 26 days i am still
waiting for my z1 in these 26 days more than 20 times i contacted to
customer support team through emails or phone calls.
I am getting tired of making follow ups if you guys cannot repair my
handset then please provide me a new one, if you can not give me a new
handset than give me my money
back. I might as well buy an apple iphone atleast they are committed to
their customers and provide them the best service possible. They are
not like sony
who would go on handing over refurbished phones to their customers. .
If you cannot provide services to your loyal customers like me I am
sorry to say but I would have to end my loyalties towards sony.
Ravish
[protected]
kutchery road service center (Meerut )on 25 sep 14 to get it checked and
i was told that there are some dead pixels in the handset and it needs
to be replaced. Now it has been 26 days already and i have not got my
phone back. Few days ago i was shown a refurbished phone which was to be
given to me but as the same was not in working condition same had to be
replaced again. I do not understand why am I being offered
a refurbished phone. Either you guys should repair my own phone or if
you cant repair my phone then give me a new one. Why would i use a
disfunctional phone which was used by someone else. I did not spend
36000 INR just for using a second hand phone. After 26 days i am still
waiting for my z1 in these 26 days more than 20 times i contacted to
customer support team through emails or phone calls.
I am getting tired of making follow ups if you guys cannot repair my
handset then please provide me a new one, if you can not give me a new
handset than give me my money
back. I might as well buy an apple iphone atleast they are committed to
their customers and provide them the best service possible. They are
not like sony
who would go on handing over refurbished phones to their customers. .
If you cannot provide services to your loyal customers like me I am
sorry to say but I would have to end my loyalties towards sony.
Ravish
[protected]
I have been a Sony customer for years with innumerable sony products in my house. I bought a phone last year with stopped working within 3-4 months.
As I was abroad I tried contacting local Sony who refused to look into it citing local warranty.
I came to India on a 2.5 week vacation and gave it to fix immediately. They made me wait 1 hour even to give me 5 minutes to take the instrument.
I need to leave but these people are still playing around and not fixing my instrument.
Please tell me if I can go to the consumer court ?
As I was abroad I tried contacting local Sony who refused to look into it citing local warranty.
I came to India on a 2.5 week vacation and gave it to fix immediately. They made me wait 1 hour even to give me 5 minutes to take the instrument.
I need to leave but these people are still playing around and not fixing my instrument.
Please tell me if I can go to the consumer court ?
Hi Team,
Brand - Sony
Model - Xperia M Dual - C2004
Job Sheet - w[protected]
Purchase Date - 26th May 2014
This is complaint is written with great pain, i am so very disappointed with the mobile, i had been to service centre nearly 5 times in 6 months, the mobile has a very serious technical problem,
List of problems in mobile in 6 months,
1st Service
Flash not working
2nd Service
Flash not working
Speaker not working
3rd Service
Speaker not working
Network Error
4th Service
Mike not working
Network Error
5th Service
Network Error
Flash not working
Mike not working
Speaker problem
Mobile Hanging
BASICALLY IT IS A DEFAULT PRODUCT
This cycle is for 12 months, what after 12 months...?? warranty will end, do you expect me to service monthly once, wow that's a good income for you. Right...???
PLEASE GIVE ME A GOOD SOLUTION, PLEASE DO SOMETHING BEFORE WE COMPLETELY LOST TRUST IN YOUR BRAND
Waiting for your suggestion
Thank you
Regards
Manjunath
Brand - Sony
Model - Xperia M Dual - C2004
Job Sheet - w[protected]
Purchase Date - 26th May 2014
This is complaint is written with great pain, i am so very disappointed with the mobile, i had been to service centre nearly 5 times in 6 months, the mobile has a very serious technical problem,
List of problems in mobile in 6 months,
1st Service
Flash not working
2nd Service
Flash not working
Speaker not working
3rd Service
Speaker not working
Network Error
4th Service
Mike not working
Network Error
5th Service
Network Error
Flash not working
Mike not working
Speaker problem
Mobile Hanging
BASICALLY IT IS A DEFAULT PRODUCT
This cycle is for 12 months, what after 12 months...?? warranty will end, do you expect me to service monthly once, wow that's a good income for you. Right...???
PLEASE GIVE ME A GOOD SOLUTION, PLEASE DO SOMETHING BEFORE WE COMPLETELY LOST TRUST IN YOUR BRAND
Waiting for your suggestion
Thank you
Regards
Manjunath
Dear All,
I had submitt my sony ultra T2 on (19th Sep '2014) and the problem was ( Display Crack ) and the Job sheet which i had got in that Ticket id no is [protected] . I had been informed that charges is Rs-11800/- but due to circumstances i had not collect phone in that month . I agreed i had been informed that phone is repaired please collect the same but i had not been informed that if it is not collected than it would get delivered to chennai head office. In my job sheet there is nowhere return that if phone is not collected within 90 days than it will get delivered to head department . This is pathetic.On 13th March'15 i had visited to service centre where i had given my phone to repaired and address is (F-12, 1St Floor, Eternity Mall, Teen Haath Naka- Maharastra - Thane-400602) contact - [protected]/[protected] i had called to service centre they were no picking up the call so i had visited and provide my job sheet which i had given at the time of submitting. After 2 hours they informed me that phone had delivered to chennai and asking for advance payment . I disagreed and informed that lady once i get the phone after that only i will pay. I that also they informed me that it takes 7 to 8 working days and the for online tracking status they had provided the number([protected]) that number is unavailable. Is this crime to buy sony mobile from such reputed company .
I want my phone on Urgent basis. Please do the needful.
Regards,
Rajni Kanojia
[protected]/[protected]
I had submitt my sony ultra T2 on (19th Sep '2014) and the problem was ( Display Crack ) and the Job sheet which i had got in that Ticket id no is [protected] . I had been informed that charges is Rs-11800/- but due to circumstances i had not collect phone in that month . I agreed i had been informed that phone is repaired please collect the same but i had not been informed that if it is not collected than it would get delivered to chennai head office. In my job sheet there is nowhere return that if phone is not collected within 90 days than it will get delivered to head department . This is pathetic.On 13th March'15 i had visited to service centre where i had given my phone to repaired and address is (F-12, 1St Floor, Eternity Mall, Teen Haath Naka- Maharastra - Thane-400602) contact - [protected]/[protected] i had called to service centre they were no picking up the call so i had visited and provide my job sheet which i had given at the time of submitting. After 2 hours they informed me that phone had delivered to chennai and asking for advance payment . I disagreed and informed that lady once i get the phone after that only i will pay. I that also they informed me that it takes 7 to 8 working days and the for online tracking status they had provided the number([protected]) that number is unavailable. Is this crime to buy sony mobile from such reputed company .
I want my phone on Urgent basis. Please do the needful.
Regards,
Rajni Kanojia
[protected]/[protected]
I dont want to give as company is very pathetic they dont deserve any star
I called sony service centre, Annanagar, Chennai in the month of May 2015, as my Bravia LCD TV was not working, after checking they said it is due to mother board failure. And after 2 weeks time they said that spares for LCD unavailable with them, so buy a new TV with 25% discount from MRP (we need to hand over old TV also). I agreed for the proposal and submitted DD for the said amount to buy a new LED TV. But i didn't get new TV even after repeated followup for 4 weeks. They replied very casually that if you want you can go to the court and complain.
Then i really fed up and asked them to return my DD, they simply agreed and handed over DD after 10 days.
Two things i don't understand (i) for any of the product they are selling should have spares (ii) Even whole sale dealers are giving 10% discount from MRP and they have exchange offer with old TV. And TVs are delivered on the spot, why Sony is taking such a long time to deliver?
Then i really fed up and asked them to return my DD, they simply agreed and handed over DD after 10 days.
Two things i don't understand (i) for any of the product they are selling should have spares (ii) Even whole sale dealers are giving 10% discount from MRP and they have exchange offer with old TV. And TVs are delivered on the spot, why Sony is taking such a long time to deliver?
Very worst service by Sony
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