[Resolved]  Sony India — Pathetic service provided by Sony

Address:

Meerut, Uttar Pradesh

I was facing some dead pixels issues with the phone. I went to the kutchery road service center (Meerut ) to get it checked and i was told that there are some dead pixels in the handset and it needs to be replaced. Now it has been 7 days already and i have not got my phone back. Three days ago i was shown a refurbished phone which was to be given to me but as the same was not in working condition same had to be replaced again. I do not understand why am I being offered a refurbished phone. Either you guys should repair my own phone or if you cant repair my phone then give me a new one. Why would i use a disfunctional phone which was used by someone else. I did not spend 36000 INR just for using a second hand phone. I am getting tired of making follow ups if you guys cannot repair my handset then please provide me a new one, if you can not give me a new handset than give me my money back. I might as well buy an apple iphone atleast they are committed to their customers and provide them the best service possible. They are not like sony who would go on handing over refurbished phones to their customers. . If you cannot provide services to your loyal customers like me I am sorry to say but I would have to end my loyalties towards sony.