[Resolved]  Sony India — Refuse to repair and ask for money.

Address:

Jaipur, Rajasthan

This is with reference to my mobile Service Job card No. W[protected] which were handed over to local service centre at Jaipur..

I had purchase Sony EXperia Handset 8 month before which is under warranty. Due tosome manufacturing defect, my mobile stopped working. Customer support centre has refused to repair my mobile which is under warranty. Sonyservices centre team is claiming me Rs 5500 for repairing my handset. This value is 70% of actual cost of my mobile.

Unnecessary issues are being claimed like "liquid indicatoron the handset - which has turned red" which is invalid. My mobile is notexposed to any external agencies.

This is unethical and against Sony India warranties laws!!

Due to Bad Customer Services Sony Report below loss .

SONY REPORTS A QUARTERLY LOSS OF $ 1.2 BN
Japanese consumer electronics giant Sony has reported a net loss for thethree months to September of 138bn yen ($1.2bn, GBP 762m). The loss which wasattributed to its struggling mobile phone business. The firm said, it nowexpects a full-year loss of 230bn yen, compared with a previous estimate of50bn yen. The electronics giant has been losing money due to competition in thesmartphone sector from global rivals such as Apple and Samsung. It sad, itwould start to reduce its smartphone presence in China particularly where ithas been losing ground to domestic firms including Xiaomi. Sony has also beenstruggling this year to turn around in television unit which has been losingmoney due to competition from Asian rivals including Samsung Electronics.