Sony India — Reg sony led tv model no ex520 panel issue

Address:

600020

Please note i have sent the letter given below to your customer care and did not get proper response from the service people, henceforth i am escalating this issue to the authority concerned. Please forward this letter to the highest level officers for the solution. My phone no is 91 [protected] and i am rajkumar and my email id is [protected]@gmail.com.
Quote
From 4th july 2016
K j rajakumar
Plot no 24 t-1, 3rd floor
Naveens apartments,
10th cross street, indra nagar,
Adyar, chennai 600020

(Land mark: opp indra nagar rly stn)

To

The general manager
Sony service
Chennai

Dear sir,

Reg sony led tv model no ex 520 – panel issue

First of all i would like to introduce myself as k. J. Rajkumar currently staying at the above mentioned residential address and serving for indian bank, thiruvanmiyur branch, chennai. My father was so much interested in sony products, whether its camera, (Still or video), tv, audio instruments, dvd players etc., he never compromise the quality as he always believe sony on top of all. I grew by watching him and as a successor i was very keen in maintaining his wish. It’s all because you have been a leader in quality maintenance for each and every product you deliver in the market.

Of late i had a fighting debate with one of my intimate friend. His argument was that sony, has become just like another marketing company with lot of internal issues, non-maintenance of quality, poor service support and so on. But i really had to fight it out to overpower him with my words and in support i had to bring all my sony products in the debate about the quality and the endurance of the product. But he in turn admitted that i may be an exception but he challenged me while concluding the debate that i will also be a victim very soon.

His words did not hurt me at all, but now i was really hurt, when your representative told me that my tv model no ex 520 had a panel issue, when enquired for the service i come to understand that the panels for my tv had been stopped once for all for some reasons. I have no other go other than to buy a new tv. My investment for the tv for rs.64, 900/- and if you say simply in less than 4 years of time the panel will go off, i got the doubt of being cheated just for the trust i have shown to your company for all these years. Suddenly i feel my friends words become real and feel like a victim. His alarming words now become a big concern for me.

Now it’s been a month and a half, i have been roaming around for a solution to my issue with the service center. After my insistence, your service staff at tharamani, suggested me to give a dd for rs.21, 929/- and in return i can take a new tv as an indemnity. He offered me a model w62d as a settlement for my issue. I just want to remind you sir that when i purchased my tv, there was no smart tv available with the dealer then, so i had to choose the best from the available model with the dealer. My choice is very limited, here again i had to compromise from the available models. Now the tv model w62d offered to me was not up to my expectation. I need a product which should speak about you quality and features. I can’t compromise on quality issue right now deliberately as i am already a victim for no fault of mine.

My kind request to you is to arrange a panel for my existing tv which is more sufficient for me and if you say that the panel is not available or out of stock, it is your responsibility to satisfy the customer for your mistake. You need to negotiate with the customer for the ultimate satisfaction of the customer. Now it is your responsibility to see my satisfaction is considered as the top priority from your side. So i would like to go for the model no w700c which has similar features with my existing tv. Anything above this model or the same would be preferable for me and if you say that you are indemnifying me, you can choose the one i like the most, it would be more appropriate for any justification in future for that matter.

In anticipation, for a good reply

Regards
Rajkumar k j

Unquote.

Expecting a speedy solution.
Regards
Rajkumar
[protected]