Sony India — Service not rendered

Address:

Kolkata, West Bengal, 700104

Dear Sir,
As per the trail mail, I the said service center willfully not rendered service and I have to buy another device which costs Rs.12000/-. Though the laptop is repairable they have willfully not rendered the service . So they should born my expenditure. If I can repair it from outside it will be proved that the computer was repairable and except mother board no other parts are defective, then they also have to bear that costs.I want justice of expenditure I had to incur and also the loss due to not repair the laptop


DIBYENDU
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Fw: Sony vaio laptop repairing at Dumanis Trade & Services Pvt Ltd, Kolkata West Bengal
From: "DIBYENDU MANDAL"
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Dear Sir,
As my laptop was in the custody of M/s Dumanis, I am entitled to hold them responsible for missing any Sony parts thereof except battery and had as it is clear both from documentary and circumstantial evidence other parts should remain intact. The mail sent by M/s Dumanis was after getting my mail and does not commensurate with their documents and observation.
Regards,
Dibyendu Mandal


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-- Original Message --

From: "DIBYENDU MANDAL"[protected]@rediffmail.com on Sat, 27 Feb 2016 15:54:06 +0530
To: [protected]@ap.sony.com, sonyindia.[protected]@ap.sony.com
Cc: [protected]@dunamisindia.com
Subject: Fw: Sony vaio laptop repairing at Dumanis Trade & Services Pvt Ltd, Kolkata West Bengal


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Note: Forwarded message attached

-- Original Message --

From: "DIBYENDU MANDAL"[protected]@rediffmail.com on Sat, 27 Feb 2016 11:59:13 +0530
To: [protected]@ap.sony.com, sonyindia.[protected]@ap.sony.com
Cc: [protected]@dunamisindia.com
Subject: Fw: Sony vaio laptop repairing at Dumanis Trade & Services Pvt Ltd, Kolkata West Bengal


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Dear Sir,
As per the trail mail of M/s Dunamis, they want return the laptop without get it repaired. The reason they are showing was already known to him and the booked the job after inspecting and hearing everything. This will cause me harassment and loss due to not my laptop got repaired. I have already attached all the relevant documents with my previous mail. Hope you will resolve the issue at your end otherwise they are statutory authority to settle.
Regards,
Dibyendu Mandal


Note: Forwarded message attached

-- Original Message --

From: "Dunamis Trade & Services Pvt Ltd" [protected]@dunamisindia.com on Sat, 27 Feb 2016 11:20:56 +0530
To: [protected]@rediffmail.com
Cc: [protected]@dunamisindia.com
Subject: FW: Sony vaio laptop repairing at Dumanis Trade & Services Pvt Ltd, Kolkata West Bengal


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Dear Sir,

This is to inform you that we have found some screw missing from back of your laptop, internal dame and Wi-Fi card is also not matching as per manufacturer, and previously it was water damage and as per you it was opened by other non-Sony Service centre so we are unable to repair your laptop.

Please collect your laptop and deposit money with Job Sheet and money received.

Regards

Swapnanil

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: None
To: [protected]@ap.sony.com
Cc: [protected]@ap.sony.com; sonyindia.[protected]@ap.sony.com
Subject: Re: Sony vaio laptop repairing at Dumanis Trade & Services Pvt Ltd, Kolkata West Bengal

Dear Sir,

Please ensure that I'll get the money back in case any other fault which may be discovered by the service centre except mother board because there is no guarantee that they'll not manipulate with the parts.

Regards,

Dibyendu Mandal


From: "DIBYENDU MANDAL"[protected]@rediffmail.com
Sent:Sat, 27 Feb 2016 03:08:42 +0530
To: [protected]@ap.sony.com
Cc: sonyindia.[protected]@ap.sony.com
Subject: Re: Sony vaio laptop repairing at Dumanis Trade & Services Pvt Ltd, Kolkata West Bengal
Dear Sir,



The job no is J60503209 dated 26.02.2016.



Regards,



Dibyendu Mandal





From: "DIBYENDU MANDAL"[protected]@rediffmail.com

Sent:Sat, 27 Feb 2016 03:04:07 +0530

To: [protected]@ap.sony.com, sonyindia.[protected]@ap.sony.com

Subject: Sony vaio laptop repairing at Dumanis Trade & Services Pvt Ltd, Kolkata West Bengal





Dear Sir,



I have given for repairing at the above mentioned Sony authorised service centre my Sony vaio laptop SVE15135CNB, serial no 5113. My computer is power not on due to water damage. The vaio engineer of the said service centre inspected and reported that mother board has been damaged and is to be replaced. I agreed and deposited the amount towards it. It is implied that when a service engineer observed the computer the only fault detected by him is the fault in actual and no other fault should be there. But they also claimed that there may subsequent fault be revealed and increase the cost like display, keyboard or other internal parts may be damaged. Though they written in the job sheet their observation and no other fault detected. Hdd and battery is outsider provided. They informed that wireless lan pn IEE802.11b/g/n is replaced by outside service centre where I took my laptop earlier which as per my knowledge is not the fact and it should be at the place where it ought to be. They also didn't mention it in their observation. Please take care so that the repairing be done with due diligence and reasonably and without manipulation in which case there are ways to detect the fraud. Hope the job will be done commensurate with the Sony's brand image which is the name of quality and reliability. Otherwise you must have known there are other statutory authority to settle the dispute and grievance which we both must want to avoid. I have attached herewith the service sheet, previous service sheet, estimate, deposit slip, the outside service provider invoice and hdd purchase bill to whom you may contact. Hdd is under warranty period.



Thanking you in anticipation,



Dibyendu Mandal[protected]




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