Sony India — Sony bravia 40" led tv - 40r482b — early display failure (Batch problem) — action required for replacement

Address:	600099
Website:	www.sony.net

Dear sir,

kind attn: mr. Kazuo hirai,
President and chief executive officer
Sony, inc

With reference to my below mail and the email that was written to me on date : 11th april 2017 from sony delhi.

Please find the attached invoice of the brand new sony bravia (W762e series) that i have bought recently (14th april 2017) for my parents.in spite of all the hard ships that i am facing with my sony tv, i have decided to buy sony, as i still believe that in sony products and the reliability.

The reason for attaching the same is to explain once again what i am looking / expecting from sony. I am not writing letters to obtain discount 25% on new purchase, i was expecting sony company to take up the complete repair charges for the manufacturing defect and prove that you are customer centric.

Expecting that sony will consider my request as one time and approve the same.

Thanks & regards,
Vinodh kumar

— forwarded message —
From: vinodh kumar
Date: tue, apr 11, 2017 at 3:38 pm
Subject: feedback from sony india customer — ref # 'sonyindia=[protected]' fw: 'sonyindia=[protected]'fw: 'sonyindia=[protected]'batch problem - sony bravia 40"led tv - 40r 482b - early display failure — action required for replacement
To: kazuo. [protected]@sony.com



kind attn: mr. Kazuo hirai,
President and chief executive officer
Sony, inc

Sub : 'sony india=[protected]' fw: 'sony india=[protected]'fw: 'sony india=[protected]'batch problem - sony bravia 40" led tv - 40r 482b - early display failure — action required for replacement

Dear sir,

Greetings!!

Hope you remember me and still working sony team for an amicable solution for my sony bravia.

My name is vinodh and am one of your customers from india who placed tremendous faith on the value, quality, reliability and premium over competition which sony commands worldwide in the consumer electronics sector.

This mail is in reference to the letter dated 4th april ref no – 38668070 and subsequent discussion with sony service head, newdelhi.

This comes as a surprise to me.in spite of repeated explanation to your team at various levels about the product failure email dt 21st, 22nd, 29th & 31st march 2017, all i get from them is empathy and no one is ready to accept the failure in the product and not ready to consider the same under free replacement.

Stated earlier in my emails to your company the reason for buying the sony products is for its quality and customer centric approach. However, in my case both of them seems to be a failure. The loyal sony customer is getting punished for your company’s manufacturing defect.

Attaching all email communications that i have had at various levels. Reaching out to you with a hope of getting my issue resolved.

Quick case detail:
Model : sony bravia 40r 482b bearing s. No # 3282687
Problem : premature display panel failure in short span.
Purchase date : 9th july 2014
Warranty : 2.7 years (Since, it has worked only 5 - 6 months only, rest are idle due to my official travel)
Root cause of failure : unable to identify (No external hit, no damage, no power fluctuation)
Justification of failure from sony : sony can fail anytime being electronics item.

Need clarification :
How come a display panel failure occurs at this early stage?
Is sony designed to fail display panel, mother boards, immediately after warranty expired as explained by your sony qualified technicians / branch in-charge?
Since, there was no external / internal damage and any symptoms of failure. Assume this is could some assembly defect and hence failed.
I purchased this television under hyundai program of rs. 37, 000/- within 2.5 years your are giving repair estimation of inr 20, 000/- which is almost (50%) higher than purchase cost.

Being a sony loyal customer and crazy in sony products, escalating my premature failure to top management for either replacement (Or) fair prorated basis settlement to be with sony family. Trust, sony will support my case as goodwill basis considering efforts and faith in sony.

For the premium i paid, i believe i did not obtain the worthwhile component life.

Once again attaching all email communications that i have had at various levels. Reaching out to you with a hope of getting my issue resolved. I request you to review the mail thread correspondences cited below and consider either replacement of display panel free of cost (Or) a fair, prorated settlement.

Pls let me know if you need any additional information / details.



Thanks & regards,
Vinodh kumar
M. +[protected]
Email: [protected]@gmail.com

— forwarded message —
From: vinodh kumar
Date: mon, apr 3, 2017 at 11:32 am
Subject: fwd: 'sonyindia=[protected]'fw: 'sonyindia=[protected]'batch problem - sony bravia 40"led tv - 40r 482b - early display failure — action required for replacement
To: kazuo. [protected]@sony.com

Dear mr. Kazuo hirai,
Ceo, sony inc.,

Good morning sir!!

I hope you had gone though all my email correspondence regarding my sony bravia 40" television and its premature failure of display panel in 2+ years.

I personally request you to advise the concerned and replace the same at the earliest. Its very difficult to live without tv in modern days. My wife and 2 years kid are feel quite bored & depressed. Since, its being 2 weeks of my tv failure.

Ps : the subjected television is purchased through hyundai motor india limited and sony invoiced more than 6000 television through this program. Kindly request you to consider my case as a good will basis and replace the same.

You can reach me @ +91 [protected] for any additional information / discussion.

Looking forward your extended help and support in this regard.!!

Apologies for quick remainders.

thanks & regards,
Vinodh kumar
+91 [protected].

— forwarded message —
From: vinodh kumar
Date: fri, mar 31, 2017 at 3:35 pm
Subject: re: 'sonyindia=[protected]'fw: 'sonyindia=[protected]'batch problem - sony bravia 40"led tv - 40r 482b - early display failure — action required for replacement
To: sonyindia. [protected]@ap. Sony.com
Cc:"kakar, rajat", kazuo. [protected]@sony.com, lisa gephardt, [protected]@ap. Sony.com,"ploner, karin", yuva raj

Dear ms. Susmitha,

Thanks for the prompt response and am happy to hear such positive response for sony global .

Herewith attached copy of purchase invoice for your quick reference.

Pls let me know, if you need any additional details.

Thanks in advance!!

Regards,
Vinodh
+[protected]

On fri, mar 31, 2017 at 9:56 am, sonycare wrote:
Dear mr. Vinodh,

Greetings from sony india. We thank you for patronizing sony products.

This is in reference to your email dated 29th march 2017 addressed to the head of service regarding your bravia television model: klv-40r482b, serial no: 3282667.

We understand your concern towards the service of your television.

We would request you to send us the scan copy of the purchase invoice and the warranty card for further assistance.

Thanking you and assuring you best of our service support always.

With warm regards,
Sony india p. Ltd.


P. Sushmitha
Regional customer relation
Customer centric division – chennai

—
Regards,
Vinodh

Sent from my sony xperia™ smartphone

—
Regards,
Vinodh

Sent from my sony xperia™ smartphone

Attachments area

Vinodh kumar
Attachmentsapr 18 (2 days ago)

To atsushi. Konno.., info127
kind attn :
atsushi konno
public relations and investors relations department
hitachi, ltd.

dear sir,

Pls refer the below email communications and let me know, if you could help me in possible ways?

Thanks!

4 attachments


Vinodh kumar
Attachmentsapr 18 (2 days ago)

To roche. Mediarel.
Hi,

Can you support on my below request?

Regards

Attachments area

Vinodh kumar
Attachmentsapr 18 (2 days ago)

To media. Relations

Attachments area

Vinodh kumar
Attachmentsapr 18 (2 days ago)

To nicole. Seligman, tadashi. Saito, shoji. Nemoto, tomoyuki. Suzuki, kunimasa. Suzuki, kunitaka. Fujita, masaru. Kato, takaaki. Nimura, kanemitsu. Anra., mitsuaki. Yahagi, peter. Bonfield, tim. Schaaff
Hi team,

Escalating my issue to top management for an amicable solution.

Regards,

5 attachments


[protected]@sony.com
Delivery has failed to these recipients or groups: tadashi. [protected]@sony.com the...
Attachmentsapr 18 (2 days ago)

Vinodh kumar
Attachments12:30 pm (23 hours ago)

To patricia_arias
Hi arias,

Greetings!!

Can you support on my below request?

Understand that nicole seligman is no longer working at sony and hence, seeking your support

Regards
Vinodh kumar

— forwarded message —
From: vinodh kumar
Date: tue, apr 18, 2017 at 2:31 pm
Subject: fwd: ref # 'sonyindia=[protected]' fw: 'sonyindia=[protected]'fw: 'sonyindia=[protected]'batch problem - sony bravia 40" led tv - 40r 482b - early display failure — action required for replacement
To: kazuo. [protected]@sony.com, osamu. [protected]@sony.com, [protected]@sonyusa.com
Cc: "sonyindia. [protected]@ap. Sony.com", "[protected]@ap. Sony.com", "ploner, karin", lisa gephardt, "kenichiro. [protected]@sony.com", "kenichiro. [protected]@sony.com", "kakar, rajat", "ricarda. [protected]@sonydadc.com", rama chandran, yuva raj

Dear sir,

kind attn: mr. Kazuo hirai,
President and chief executive officer
Sony, inc

With reference to my below mail and the email that was written to me on date : 11th april 2017 from sony delhi.

Please find the attached invoice of the brand new sony bravia (W762e series) that i have bought recently (14th april 2017) for my parents.in spite of all the hard ships that i am facing with my sony tv, i have decided to buy sony, as i still believe that in sony products and the reliability.

The reason for attaching the same is to explain once again what i am looking / expecting from sony. I am not writing letters to obtain discount 25% on new purchase, i was expecting sony company to take up the complete repair charges for the manufacturing defect and prove that you are customer centric.

Expecting that sony will consider my request as one time and approve the same.

Thanks & regards,
Vinodh kumar
M. +[protected]

— forwarded message —
From: vinodh kumar
— forwarded message —
From: vinodh kumar
Date: mon, apr 3, 2017 at 11:32 am
Subject: fwd: 'sonyindia=[protected]'fw: 'sonyindia=[protected]'batch problem - sony bravia 40"led tv - 40r 482b - early display failure — action required for replacement
To: kazuo. [protected]@sony.com

Dear mr. Kazuo hirai,
Ceo, sony inc.,

Good morning sir!!

I hope you had gone though all my email correspondence regarding my sony bravia 40" television and its premature failure of display panel in 2+ years.

I personally request you to advise the concerned and replace the same at the earliest. Its very difficult to live without tv in modern days. My wife and 2 years kid are feel quite bored & depressed. Since, its being 2 weeks of my tv failure.

Ps : the subjected television is purchased through hyundai motor india limited and sony invoiced more than 6000 television through this program. Kindly request you to consider my case as a good will basis and replace the same.

You can reach me @ +91 [protected] for any additional information / discussion.

Looking forward your extended help and support in this regard.!!

Apologies for quick remainders.

thanks & regards,
Vinodh kumar
+91 [protected].

— forwarded message —
From: vinodh kumar

Attachments area

[protected]@am. Sony.com
[protected]@sonyusa.com the e-mail address you entered couldn't be found...
Attachments12:30 pm (23 hours ago)

Vinodh kumar
Attachments12:35 pm (23 hours ago)

To patricia_arias
Re sending!!

Attachments area

[protected]@sony.com
[protected]@sony.com the email address you entered couldn't be found. Plea...
Attachments12:35 pm (23 hours ago)

Vinodh kumar
Attachments5:00 pm (19 hours ago)

To kunimasa. Suzuki
Hi sir,

Attachments area

Mail delivery subsystem
Address not found your message wasn't delivered to kunimasa. [protected]@sonymobile...
5:00 pm (19 hours ago)

Vinodh kumar
Attachments5:01 pm (19 hours ago)

To nagayamaosm

Attachments area

Vinodh kumar
Attachments5:02 pm (19 hours ago)

To nishimuraakr

Attachments area

Vinodh kumar
5:15 pm (19 hours ago)

To kunimasa. Suzuki

Final-recipient: rfc822; kunimasa. [protected]@sonymobile.com
Action: failed
Status: 5.0.0
Remote-mta: dns; jptosegrel01. Sonyericsson.com. (124.215.201.71, the server
For the domain sonymobile.com.)
Diagnostic-code: smtp; 550 rule imposed mailbox access for this user is refused: user invalid
Last-attempt-date: wed, 19 apr 2017 04:30:32 -0700 (Pdt)

— forwarded message —
From: vinodh kumar
* kind attn: mr. Kazuo hirai, *
President and chief executive officer
Sony, inc

With reference to my below mail and the email that was written to me on
Date : 11th april 2017 from sony delhi.

Please find the attached invoice of the brand new sony bravia (W762e
Series) that i have bought recently (14th april 2017) for my parents.in
Pite of all the hard ships that i am facing with my sony tv, i have
Decided to buy sony, as i still believe that in sony products and the
Reliability.

The reason for attaching the same is to explain once again what i am
Looking / expecting from sony. I am not writing letters to obtain discount
25% on new purchase, i was expecting sony company to take up the complete
Repair charges for the manufacturing defect and prove that you are customer
Centric.

Expecting that sony will consider my request as one time and approve the
Ame.

Thanks & regards,

*vinodh kumar*

M. +[protected]

— forwarded message —
From: vinodh kumar
Date: tue, apr 11, 2017 at 3:38 pm
Subject: feedback from sony india customer — ref # 'sonyindia=[protected]'
Fw: 'sonyindia=[protected]'fw: 'sonyindia=[protected]'batch problem - sony
Bravia 40"led tv - 40r 482b - early display failure — action required for
Replacement
To: kazuo. [protected]@sony.com



* kind attn: mr. Kazuo hirai, *
President and chief executive officer
Sony, inc

* sub : 'sony india=[protected]' fw: 'sony india=[protected]'fw: 'sony
India=[protected]'batch problem - sony bravia 40" led tv - 40r 482b - early
Display failure — action required for replacement*

Dear sir,

Greetings!!

Hope you remember me and still working sony team for an amicable solution
For my sony bravia.

My name is vinodh and am one of your customers from india who placed
Tremendous faith on the value, quality, reliability and premium over
Competition which sony commands worldwide in the consumer electronics
Ector.

This mail is in reference to the letter dated 4th april ref no – 38668070
And subsequent discussion with sony service head, newdelhi.

This comes as a surprise to me.in spite of repeated explanation to your
Team at various levels about the product failure email dt 21st, 22nd, 29th
& 31st march 2017, all i get from them is empathy and no one is ready to
Accept the failure in the product and not ready to consider the same under
Free replacement.

Stated earlier in my emails to your company the reason for buying the sony
Products is for its quality and customer centric approach. However, in my
Case both of them seems to be a failure. The loyal sony customer is getting punished for your company’s manufacturing defect.

Attaching all email communications that i have had at various levels. Reaching out to you with a hope of getting my issue

Thanks & regards,
Vinodh