[Resolved]  Sony India — sony lcd tv display panel problem

Address:

Vadodara, Gujarat

I purchased a 40'' colour Sony LED TV KDL-EX520 in July 2011. This was my first Sony product purchased and as I had heard a lot about Sony product quality I blindly bought the product. Now I am facing the vertical lines and distortion on the screen, when approached the customer care on 21/11/2014, engineer came to inspect the TV. He told me that it was the display panel problem and which needs to be changed and the cost would be around Rs. 25000. I mean after paying so much price for a brand that claims to be of best quality I need to pay almost 40% of the TV cost within such short span o[censored]sage makes me think what do you define as quality. When I did some research on the internet on the product I found a lot of people facing this same problem and this to be a manufacturing defect (that explains why production of this model has stopped). One of the link for your ref: http://www.consumercourt.in/television/122614-sony-bravia-led-tv-panel-manufactu...⇄ I would request the concern authority to take immediate action on this and get my TV display panel replaced free of cost or replace the TV unit itself as 1. I don’t see any point in paying so much for repair purpose with such product, which already is having manufacturing defects. 2. What is the guarantee that after one year the panel does not fail or any other part does not work after the panel is changed, do you expect your customers to suffer and spend their hard earned money on your bad quality products. So please look into this matter as soon as possible, this is the least Customers of such Branded company which is so Pricey (because the products are of best quality) can expect from such a big reputed organization.I am now forced to think that LG and Samsung TV's are far far better than sony. otherwise with no other option i will be forced to approach consumer court for further needfull in this matter to claim full refund of purchse cost.