Sony India — Sony Xperia Z - Pathetic After Sales Service

Address:

Mumbai City, Maharashtra

JobCode: W[protected] Model: XPERIA Z White Issue1: Pathetic Customer Service · It took 7 days just to get back to me on the problem with the phone and quote for repairing. · What sort of service is this, we are in 21st century for god’s sake where resolutions are expected fast, I think you guys are employing stupid or plainly trying to cheat people. Issue 2: Insane quote · I was quoted INR 28, 500 for just replacing the Display and Touch pad. I could buy a new and much better phone with Warranty if I spend a few thousand more. You guys think customer are stupid that they will spend this amount or buy a new phone from Sony itself at this exhobirant rates · Added to this the phone also has got inbuilt battery and practically impossible to check the parts replaced. · I expect the phone to be a little more stronger with all the hype around non-plastic branding, the Samsung products are much rugged than this and surely their Display replacement costs won’t be so silly. Conclusion is this: I have been cheated by Cheaters and lost trust in Sony (this is my first Sony product and my wife has been an ardent fan of Sony products) and will ensure neither my wife nor any family members buy from this Cheater company any products.