Sony India — Xperia not working after cleaning with water

Address:

Udupi, Karnataka

I brought a Sony Xperia Z2 may be 6 months back paying 49, 000 . I was using Samsung products all these while, but Sony being a well know brand I switched to Sony Xperia Z2. I am totally disappointed first by the not so user friendly screens and now by is complete shut down. As you advertise that it is waterproof, I washed it with simple plain water .To my amusement the screen went blind. I being worried I rushed to your authorized center at Udupi and on the way it dropped and the display glass broke. The estimated cost of repair is Rs.21, 000 which I declined as we get better performing phones in the market for this cost. The concern here are two, First you advertise and market it as waterproof phone and second you also mention that the display glass will be replaced free of cost.I have a warranty certificate and if required I can scan it and send it to you. I want to hear from you about this as the earliest or I may have to take some legal opinion for this from my lawyers and proceed. Hope you will do the needful at the earliest . I can send you the instrument if you require. I have switched back to Samsung and happy there. Regards Dr.Padmaraj Hegde hegdepadmaraj @hotmail.com