Sony India — Xperia Z2 handset has many hardware and software issues

Address:

Bangalore, Karnataka, 560001

My complain number is W[protected]. I have bought a very costly mobile Xperia Z2 (35000 INR) in March 2015 and since the day I have bought it, I have been roaming around Sony useless service centre to get it fixed. In May 2015, I had deposited this phone to CMH road Bangalore Service centre for Mic and speaker issue. This issue was since the day I have bought the phone, but I thought its a problem with my earphones. Finally, i figured out, its a problem with the crap phone. They had upgraded the S/W and called me to collect the phone. I checked it thoroughly and failed to convince your service centre guys that the problem still exists. They forced me to take the phone back as they cant do anything, Again, when the I got frustrated with the same problem, I went and forcibly submitted the phone again. Somehow they figured out, its a hardware issue and they got the Mic and speaker replaced. The issue was fixed and I got back my phone. The next day onward, when I started using my phone, the Wi-FI was not working. I called useless service centre again and they called me to submit the phone. When they checked the issue, I was told that, the WI-FI i am trying to connect is weak, hence I am not able to connect to Wi-Fi so they asked me the Wi-fi settings. This sounds quite weird that a costly phone will not get connected to a weak signal wi-fi. I went back and checked 3 other sony phone, apple, One plus one and many other cost effective mobiles also which were getting connected except my Z2 phone. I went to the service centre again but as usual, sony guys didnt accept it and they asked me the proof. I went back again and got some pics clicked to show that other phones are working. They got convinced in my next visit after a lot of fight and they sent my phone for hardware repair again. Now they are promising that the issue is solved. I am not sure if after 2 times of hardware change will really serve the purpose and there is no other issue because of the previous one, I have no patience to check other issues and do any kind of testing for the entire phone. Your call centre is not willing to listen and guy named Wasim had told me that its only hardware problems and there cant be any assurance whether that can be solved. Since 9 months, I have used my phone for only 2 months in total and your guys are not ready to give any assurance if any other issue will not come due to regression and also my warranty is not extended. I WANT my money BACK as I am very sure that the new piece will also be useless. There were 100 users who had problem with Z2 and also other phones. Let me know the procedure to get the money back. OR else, I will have to go to consumer court for this lame behavior of yours. This is highly irresponsible for a brand like SONY. highly pathetic.