SOTC — Rejection of air ticket claim

Address:

New Delhi, Delhi, 110019

Subject: Re: Settlement of claims with ICICI LOMBARD

Grievance Redressal Officer
ICICI Lombard Gen. Ins. Co.Ltd.
ICICI Lombard House, 414, Veer Savarkar Marg, Prabhadevi,
Near Siddhi Vinayak Temple, Mumbai-400025.
Dear Sir,
Dear Sir

I had been abroad with insurance cover for self and my wife from 18 Sep tp 11 Oct 2016.
On the last of our return journey from Paris to India, our bag with passports, cash, driving licence, multicurrency cards etc were stolen from restaurant of the hotel while having breakfast.

Due to loss of passports, had to cancel the booked tickets and go for new booking after obtaining emergency cerificates from Indian embassy in Paris.

We have submitted claims as below:-
ICICI LOMBARD/Case ID # IN[protected] BALBIR SINGH KOHLI
ICICI LOMBARD/Case ID # IN[protected] MANJIT KAUR KOHLI

Insurance company office in Gurgaon is not entertaining reimbursement of our air tickets arising due to loss of passports and getting emergency certificates causing new booking as we could not have travelled with out passports.

Your kind advice/intervention is requested.

Regards,

(B.S. Kohli) Wg.Cdr.

[protected]@hotmail.com
[protected]@yahoo.co.in

Phone[protected]
Mobile [protected]

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Office of the Insurance Ombudsman, Delhi