Southern Railway — tickets booked thru irctc automatically went to agents credit

Address:

560062

My pnr [protected]. We are both senior citizens who were taken for a ride.
I have sent atleast 22 e mails to various authorities including so called agent, who never responded to my request and i lost the entire amount. When i booked for the second time through irctc, it automatically went to yatra.co.in
And i had to pay extra charges as agents commission. The first agent had three e mails i. E rajkumar, sector 22, noida, sanjana at g mail.com and [protected]@gmail.com. I do not know whether the tickets is cancelled or not as i have received any refund so far.