Spice Jet Airlines — 2 flights rescheduled and no accommodation provided

Address:	Jabalpur, Madhya Pradesh, 482001
Website:	Spice-jet Airlines

Dear team,

I have received these two emails from your team (Copied below my email), please find attached my booking tickets for onward and return journey both.

You have rescheduled both flights which i was taking, i have further bookings for connecting flights there on. I cannot be late, as i have a wedding to attend to and meetings on my return day here in jabalpur.

I had pre-booked all my flights to avoid this hassle and end minutes confusions, now, as per your policy, you have re-scheduled flights. I spoke to your customer care at +91 [protected], my complaint number is 03275207. Pnr for both journey - x8gghc and i9t3tz.

Now, let's start with onward journey - jbp-hyd; as per your customer executive, there's no flight which you can give me, which will enable me to catch my indigo 17:35 to vtz on 28th. She told me you can only give me a flight for 27th in that case, which will help me catch my connecting flight next day.in that case, you give me same flight same timings - sg1092 - 16:55 time; along with a 4-5 star accommodation. As i m not ready to bear any additional charges because of your reschedule departures.

Because had i rescheduled anything you would have charged me 2, 500 one way and 2, 500 return. Now that you have re-scheduled both my flights due to which i will even reaching back late in jabalpur, for which i had a meeting pre-planned, which i will need to cancel or re-schedule because of you guys, and bear such business losses.

Accordingly, as compensation for such reschedule provide me alternate flights which will help me reach the destinations earliest, and provide me accommodation for night stay which i have to do due to changes done by your end.

I need quick and early response on this. Also, let me know there will be no further re-schedules done by your end right?

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I again request you to look into my case, as i have gone through with your customer executive with all options available to reschedule my flights and only option to reach vishakhapatnam (Vtz) on my predefined date is that i take one day earlier’s ie 27th flight. And you do understand that doing that i m missing my half day of business, which means doing less of my work, which means in turn earning less income.

Now said so, i m not going to also incur any additional costs because of your schedule changes done by you. As per my schedule i had made my flight arrangements which involved very less of travel time and which saved a lot of my time. Only for that reason i had pre-booked my tickets.

Also, i will again like to bring to your kind attention mr aditya, had i made these changes your flight would have charged me extremely high, each side 2, 500/- plus 300/- fees each side. Accordingly, i will only accept this change if you provide me the accommodation as per my request. I m not at all ready to bear any more additional costs because of you guys.

I’m anyways wasting my entire day on 31st due to your flight time changes and my entire 27th evening and night. You cannot pay me for my valuable time, but you can do bear my accommodation costs, which flight companies do bear in case of cancellations/ changes from there end.

For this, if you go ahead and want to take approvals from your seniors, i don’t care. Please go ahead and take as many approvals you need to take. But in no case i will agree for less than this.

Also, do let me know if spicejet is so incompetent to bear my accommodation charges after me bearing many losses due to this change, i will go ahead and file a case in consumer forum, which will then make you to compensate me for losses which i m incurring because of spicejet schedule changes.

I do expect an early resolution to my issue.