The staff were rude, unapologetic and unaccommodating. They called me saying that check in was almost over and i asked them to hold the closing for 5 mins. I reached in the next 5-6 mins only to be told to my face that despite my confirmation over call and there assurance, they've gone ahead and closed the counter anyway. The staff did not apologise once and i had to yell and shout at them for 15 minutes claiming no other airline company has ever done this to me and then they actually had the audacity to say "this is not the way to behave" as if I were flying or the first time and I don't know how crew, check-ins and boarding systems work and I have to suck up to them for their own mistakes. At last they accommodated me saying "We're requesting the captain and with his agreement we will do it, but your behaviour is unacceptable" like theirs was very acceptable. Do you think you can make a fool out of your CUSTOMERs like this? you can rest assured neither i nor my friends will ever book a SpiceJet ticket again. And I expect a proper apology for the utter crap you guys pulled at the airport. Not just me, in front of me y'all harassed 4 other CUSTOMERs., telling them nothing can be done and you have to book another spice jet ticket. Like y'all think yall can get by pulling this sort of scam on CUSTOMERs. Shame on yall for being in the service industry and delivering this kind of service. With new players like Akasa & Vistara on the rise, I hope yall go bankrupt in the next 4-5 years, which is bound to happen if yall try pulling CUSTOMERs by the nose in a competitive industry like this. Yall need to get educated real bad on how to behave with CUSTOMERs. And your staff is stupid enough to say "This is not Indigo, we close our counters 1 hour before and that's it" like yeah thanks for sharing with me that youre a grossly incompetent airline company and why I should never book a ticket here again. And when I tired documenting their behavior, the staff again said "you cant do this" like yeah, yall can reschedule my flight 3-4 times, shut the counter on my face but when I catch your ### on cam, you tell me "it's not done". Take it from me as a b-school student, it's high time you get your CUSTOMER service on track and tell your airport staff to get off their high horse, if yall dont want your brand to be slandered and your business to fail.
i have attached the video of one of the staff and another person they mistreated. I couldn't get the other staff on record. But this incident happened at AMD airport at 9:46 pm for flight SG512 bound for CC, so you can check up on the other male person who was at the counter at that time. While they accommodated me on the flight later, they mistreated and scammed this poor, gullible man compelling him to book another ticket on another Spice Jet flight. Also case in point is that no where in the regenerated mobile boarding pass did they update the check in closing time or anything so both this man and i arrived keeping in mind the boarding time and we arrived about 20-30 mins well before the boarding time and still they had the audacity to behave like this. I hope you will initiate some disciplinary measures against your staff. Maybe teach them how to say sorry to the CUSTOMER bringing them business.
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