[Resolved]  Spice Jet Airlines — Appalling Service

My parents are travelling from Goa to Amritsar via Delhi by flight SG254. My father is an ex-defense service man who suffered a head injury while in service. Due to this injury he has a limp as well as slurring speech, it pains me to have to explain my father's predicament in detail but unfortunately your staff at Goa a person named Vincent had the nerve to call my father a drunkard. Also the flight will be landing at Chandigarh instead of Amritsar, this change in the final destination was not informed to my parents. I have always held spice jet in high regard but this instance has left a bad taste. Please look into the matter and if nothing can be done I will pursue this case with higher civil authorities because I am livid that my parents had to undergo such humiliation when it was based on my assurances that they chose your carrier to travel.