[Resolved]  Spice Jet Airlines — Cancellation of Flight and refund not given

I have booked three tickets for flights from Kolkata to Agartala (both ways) for travel on 20th and 21st for inward journey and return on 29th December 2014 by SpiceJet Flight SG 817 and SG 872 (PNR-VCR9HK & VCR9HK respectively). SpiceJet has sent us SMS to the effect that our onward flight SG 817 on 20th and 21st December are cancelled. But the return flight is not though it is rescheduled. If we are not able to go, how can we come back? I have twice send email to SpiceJet customer service for alternative onward flight on 20th or 21st December or cancellation of all our tickets (six in all) and refund the total money; but there is no repose except the routine auto-reply. They are also not refunding the amount. Also when I look at PNR-A8UVFD status online, I could see SpiceJet is charging Rs.6000/ for cancellation. How could this fee be charged on customer if there is no flight service? We want full amount/travel fare be refunded to my account. Please expedite the process. Biswajit Ghosh, Tanima Choudhuri and Banhishikha Ghosh