Spice Jet Airlines — Delayed flights for more than 8 hours

Address:

New Delhi, Delhi

I had booked a return flight from (Delhi-Kolkata) and (Kolkata-Delhi) with SpiceJet on a special offer ticket. Both the flights have been delayed. Delhi Kolkata flight by more than an hour and the Delhi bound flight which was supposed to take off at 9 AM in the morning will now be flying at 5 PM in the evening!! Are these guys seriously running an airlines business or something else because we choose airline over train to save our time and they screwed the time part badly here!! And I think this is not the first time such things I am facing with spicejet. Why do they come out with such 'cheap' offers when they cannot manage it? Why play such dirty tricks as we cannot change the flight because the ticket is non refundable? And even if they have to change the time then at-least give us the option to change our flights by 'charging' us whatever the required amount is..why can't they at-least do this much for those from whom they robbed their precious time!! Why?