Spice Jet Airlines — Flight Cancelled- Holiday Ruined

Address:

Mumbai City, Maharashtra

Hi I had booked a tour (hotel + flight) to Amritsar from Makemytrip. In the package, I had booked Spicejet flights SG442 (Mumbai - Amritsar, departure 13 Dec) and SG443 (Amritsar - Mumbai, Departure 16-Dec). Till yesterday night (11 Dec night), the flight was not shown cancelled and I could confirm the same from spicejet website. I got the message from spicejet today morning at 9.45 AM stating that the flight has been cancelled. Spicejet helplines are non operational and still they continue to show them on their website as well as all communications. We are unable to find the alternate flight and our entire holiday has been jeopardized. I have had to bear a loss of Rs 14000 due to Spicejet. If they had informed us earlier about the flight cancellation, it would have helped us getting some reprive when cancelling our package or looking for new options. This is totally unacceptable and pathetic from Spicejet's side. I am going to sue Spicejet in consumer court.