Ref : PNR No. TCSC4H Dated[protected]
As per the above P N R, I had booked a ticket from Kochi to Ahmedabad and back on
14th April 2014 and 18th June 2014 respectively. My
programs were scheduled accordingly and I was suppose to join for my internship
at Ahmedabad on 15th April 2014 morning. Fortunately when I checked
my P N R status on 15th March 2014 I have come to know that you have
rescheduled your flight timing of 14th April 2014 to 09.40 a.m. from
Kochi instead of 06.35 p.m. and this was not informed me also. I have got your
S M S only on 21st March 2014. If I travel to Ahmedabed according to
your new schedule (09.40 a.m.) I will lose my class on 14th April
2014 which is very important. So that I was forced reschedule my journey
according to the new P N R only because of your mistake.
You may kindly note that as per your new Air Ticket you have charged Rs. 3, 900/-
(Rupees Three Thousand AND Nine Hundred Only) as Change/Cancellation Charge.
But I really regret to say that it’s not fare to charge Rs. 3, 900/- from me for
your mistake. Hence I would request you to kindly refund me the difference of
Rs. 3, 900/- at the earliest. Otherwise I will be forced to take further steps
to get the refund.
Your early action in this matter will be highly appreciated and looking forward to
hear from you soon.
Thanking you,
Yours faithfully,
NEERAJA
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