Spice Jet Airlines — Irresponsible attitude & lack of nationalism

Address:	181133
Website:	www.spicejet.com

Dear SIr

1. I am writing to you to apprise you of my experience with Spicejet.
2. I am an Army Offr (Colonel) and was booked on Spicejet SG 160, SUNDAY, 02 Oct 2016 - Sector Mumbai – Delhi - Jammu (Scan of ticket and boarding pass enclosed).
3. Due to sudden security related developments in Jammu & Kashmir and the situation that the Army has to deal with, which was well known to the country through media, I requested for advancement of ticket to 01 Oct, Flt SG 160 to reach Jammu in an early timeframe.
4. I also requested for the ticket be changed at the same cost paid by me earlier as it based on security requirement for the Country (Call reference No[protected] Sep 16 – 09:20 A.M with Anupama from my mob No [protected]).
5. It pained me that, inspite of my request for this as a Special case for national level security requirement, 'Anupama' consulted her senior also and mentioned that the ticket can be advanced but cost of cancellation and additional amount must be paid (request listen to the recorded conversation of the call).
6. Few salient issues that emerge are as under :-
(a) Since it was a national level security requirement, the attitude of Spicejet for not considering advancement of ticket at same cost is not appreciated and non- patriotic service.
(b) Though finance is important for your airlines to sustain, but your organization also has a commitment towards the national level which Spicejet failed.
(c) This was a special case of an Army Officer reaching Jammu and refusal to waive off charges sends a very strong and wrong message both in the Army circles and for citizens of the Country. This irresponsible and negative approach is not pro-national to say the least.
(d) The message being that “Money is more important to Spicejet and that Spicejet has no commitment to the national level cause”.
7. I feel ashamed to address this issue to such an esteemed organization like Spicejet and such irresponsible attitude was surely not expected. Surely this has NOT been taken well in our Army circuits and social media.

Col Santhosh
[protected] - [protected]@gmail.com