Spice Jet Airlines — missing luggage at mumbai airport

Pnr: i82lys
Baggage irregularity number: 32737
Complaint number: 04414099
Date of incident: nov 4, 2019

Patna to mumbai

Spice jet employee name: sonali & anjali

Spice jet missed to deliver the trolley baggage to me at mumbai airport.
Spice jet promised to deliver the baggage at my toronto, canada location within 2-3 days.
But neither i got the baggage nor i am receiving any update.

Desired resolution: as agreed i want my baggage at my below home location:

2007 - 70 queens wharf rd
Toronto, ontario
Canada
M5v0j2
Email: [protected]@gmail.com
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Comments

Hi

I upgraded my seat to spicemax and asked for a “recipt” of payment - the cust service team refused saying they can’t provide one if GST number is not provided.

Isn’t this against the law? They should be giving receipts for any amount they are charging irrespective of whether someone had given a gst or not.

Kindly advise
Regards

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