Spice Jet Airlines — No Refund for Cancelled Flight

Address:

Gurgaon, Haryana

Hello, I had booked a flight for 27 Jan’2015 SG-106 Mumbai to Delhi (9:05 am) with PNR- PCGFHK.(Enclosed Booking details) I had received a message stating that "Your Flight SG-452 dated 27-Jan-15 from Mumbai to Delhi has been changed to SG-851 with departure time 05:55 AM" But I had never booked SG-452 at the first place(refer to attached mail) My flight number was SG-106. Since my original flight SG-106 (Mumbai to Delhi 9:05am, refer to attached ticket) has been changed to SG-851( Mumbai to Delhi, Departure 5:55 am). They have pre-poned my flight to 3 hours and since I have a connecting flight, I cant accomodate this change.As per SpiceJet's policies, if the changed duration is more than 90 minutes one can opt for cancellation. Now I want to cancel this flight and dropped multiple mails to them, called them like 10 times in a day. Call centres are not answering the phone, neither I am getting appropriate replies on my mails. Every time I get this in reply " 1. They may cancel the reservation and take full refund on request back to the original mode of payment." But how to cancel them when no one is answering the calls.Whom one is supposed to contact ? Even Apellate Authority and Nodal Officers not picking phones or replying to the mails. This is a real harassment of customers. I am really troubled, my plan is jeopardized plus I am tired of following up with them which is totally in vain !