Spice Jet Airlines — no response on refund cancellation

Hello spicejet team

I have raised a request on 23rd april about the refund cancellation of pnr:id23rq flight as my husband was stricken with typhoid so we couldn't able to make our flight which was scheduled on 24thapril from delhi to bangalore.

1st call on 23rd april : spoke to spicejet executive, he asked to provide the medical proof over email to "[protected]@spicejet.com", i have shared the medical information on the same, i got a referrence no.03683118 in auto-generated mail saying they will get back in 2-3 working days.

I have been waiting till 29th april, till the time no response.

2nd call on 29th april: i have called again, one of the executive told we didnt receive your medical proof, i share the same right away on call, he confirmed he has received it and will get back in 2-3 days and shared new referrence no.03697977.

It is 3rd may today and there is no response yet.

Is this the pathetic services you are providing to customers???
I am struggling for my flight cancellation due to unusal happening of health problem and you guys are not at all responding on this?