Spice Jet Airlines — Poor and bad services form spicejet not refunding my 4777 rs refund after cancellation 1950 on website since it was

Address:	Mumbai City, Maharashtra, 400097
Website:	book.spicejet.com/payment.aspx

Hello,
Date of incident - 26th jan 2016
I have already called mutilple times on support number ([protected]) from my registered mobile and no body is providing required information . I have already sent screenshot evidence where it is showing that 1950 rs deducted and 4777 rs is refund amount .4777 rs is being credited in credit shell. I have booked Spicejet air ticket for flight SG703 from Varanasi to Mumbai for 27th jan 2016 on 25th Jan 2016 . 6727 rs has been dedcuted from my credit card account.
I have cancelled this (PNR (U5SKJS ))ticket on 26th Jan 2016 near about 2 pm . There was issue on spicejet website .If there is any issue on website, then why it should (customer) suffer ?In technical terms, I have asked them to check with spicejet backend technical team whether I have cancelled tickets . They can check logs & IP's .
In screenshot, it is clearly showing that 1950 Rs is cancelled/chnage amount and 4777 rs is refund amount and this amount is being credited (4777 Rs) . . How will i get credit shell information or refund amount information without cancelling ticket?

This is the problem of spicejet website where my cancellation is not updated in central system. I have also asked to share logs where cancellation is not completed by me .

Thanks & Regards,
Sateesh Singh