Spice Jet Airlines — Poor service and Unethical practice

Address:

Chennai, Tamil Nadu

This is regarding the very poor servide and unethical practice demonstrated by Spicejet airlines. I booked a ticket for my parents to travel from Chennai to Delhi on 5th Sept'15. I paid Rs.500 and sought SpiceJet assistance service. Since my parents are old and also new to flight travel, I opted for this with the expectation that someone will assist them from the time they get the boarding pass till they collect their baggages in Delhi. Thats what I was told when I spoke to customer support team few days back. However there was no support provided by Spicejet. I spoke to them in the airport many times to help my parents get necessary support. I realized that spicejet team have asked some other passenger to help my parents and I could see them following the passenger. I spoke to my parents few times from outside and they said there is no one from spicejet assisting them. My repeated requests at the airport fell in deaf ear. The support staff (Subhash) was very rude and infact he was talking in a rude way to few other customers as well. Not sure whether he has been deployed only for that only. He infact asked me to accompany the passenget till they board the flight. I felt this comment was very sarcastic and inspite of taking care of the elderly people and he defended his action and didnt bother to respond to my questions directly. This is totally unacceptable and Spicejet should take full responsibility for this unethical act, apologize to me. I dont need the refund and but I would like to ensure they accept their mistake, dont take customer for a ride and sensitise their staff to behave properly with customers.