Spice Jet Airlines — Ref refund of money for failed transaction ID OQRTDGR8

Its been more than a week time and Despite of several reminder the spice jet has not refund my failed booking money INR 34023. Pl arrange to refund it urgently as SpiceJet customer care has told that money will be refund within a week time. Again attaching failed transaction screen shot for ref that have all required details.