Spice Jet Airlines — Regarding ticket cancellation refund

Address:	Kolkata, West Bengal, 700156
Website:	Spicejet airlines

Hi team,
I have booked a ticket on sat 12th sept 2015 of.. I have cancelled the ticket around 10 days before my travel date. Out of which 25416 was suppose to be get refunded. The travel date was fri 16th oct 2015 and return was on 21oct 2015. Out of which i have received only 5416 amount remaining amount is still pending. The request id raised for refund was[protected],[protected]. The amount 5416 already refunded. The transaction they have me as reference for 20000 refund is 65349348 which is not at all refunded in my bank account transaction details.