Spice Jet Airlines — Spicejet Flight not Operational - Complaint

Address:

Amritsar, Punjab

Hello, I would like to register a complaint on SpiceJet airways for listing their airline service online which was not operating since Dec 2014. I booked a spice jet ticket(RS 1799) from Amritsar to Delhi on 24th Feb 2015 for my travel on 29th March 2015 for 0930 service - SG2512. I reached the airport only to be told by Airport staff that the Spicejet airways 0930 service was no longer in operating past 3 months. So when I called up the customer care they advised that they sent me a text message on my mobile 19th March 2015 advising the flight is no longer operational which obviously I did not receive their message. Even my emergency contact number did not get any texts. Additionally I was not sent any email also. I had no option but to shell out Rs 14350 to buy business class ticket(Amritsar to Delhi) with Jet Airways as I had to take my connecting flight from Delhi to Hyderabad. I demand Spicejet to compensate my flight charges(Rs 14500) for their lack of empathy to advise their customers on flight cancellations and also why they to have list a flight service online when its no longer operational. There were others along with me who booked the same flight and had to make alternative arrangements. Below are my contact details to take this complaint forward. Kind regards Surbhi Bhandari 0091-[protected] [protected]@gmail.com