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Spice Jet Airlines — spicemax not upgraded after successful payment

I have made a payment of 2900 rs on 20 sept, 2019 converting my tickets to spicemax and attached is the confirmation regarding it. When i was at thailand airport they are denying that it is not upgraded and they have allocated normal seats for us tough i hav the confirmation pdf with me with seats allocated. This is really hell service how come this confirmation pdf is generated.
I need refund and the reason why it is not done.
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