[Resolved]  Spice Jet Airlines — Wrong promise regarding refund of amount

Address:

New Delhi, Delhi

I am Surya Prakash Rathi. I booked tickets for two from Srinagar to Delhi in Spicejet on September 19th’2014. The details of the tickets are as follows: PNR NO : H5J2NP Date of Journey : 26th Sept.’2014 Flight No. : SG 854 Name of the Passengers: Surya Prakash Rathi and Shashank Gupta Travel Date Flight No. From / Terminal To / Terminal Dep Time Arr Time Fri 26 Sep, 2014 SG 854 Srinagar Delhi / T1C 04:30 PM 05:40 PM At the time of booking, the airline company was offering full refund on cancellation of ticket from Jammu and Kashmir because of the flood. According to their website, this offer was valid till 15thOct.2014. But when I called them to cancel my ticket on 25th September’2014, they said the policy has been withdrawn just a day before i.e. on 24th September’ 2014. They refused to refund the full amount. The company has cheated me by making an offer and then withdrawing the offer before time. I have been refunded the amount after deducting a total of Rs. 3000/- The details of my call to the customer care of the company are as follows: Contact Person : Lokesh Kumar Date and time of call : 25th Sept’2014 @ 18.38 p.m. Duration of call : 27.42 min. For a salaried person like me Rs.3000 mean a lot. Kindly help me in getting my amount back. I will be highly grateful to you. Thanking You Regards Surya Prakash Rathi [protected]