[Resolved]  Spice Mobiles — Poor service

Address:

New Delhi, Delhi

I have purchased spice mobile model MI 515 from Homeshop 18 in the month of Oct. 2013 and my mobile IMEI No. is [protected]. I am facing so many problem after 3-4 months from the purchase. I given my mobile in service center during the month of march 2014 when the display was get down. After near about 10-15 days I received my mobile back stating that its ok. But after the service, I have get another problem like network, speaker and touch problem. On 19th May 2014 I have again given my mobile to service center named ND Traders, New Delhi. I have been informed that my phone will repair within 10-20 days. Today I call service center for information and they informed that still they have note rececived back my phone from Spice company. I call your customer care on [protected] for the same. I have been informed by the executive that still my phone not ok, it will take 4-5 days more for repair and its in the company. He has lodged my complaint and given no.[protected]. I want to know that why its take so many time for repair and why the company not informed me when the phone is under your company for repair. Why the Sr. officer not making any contact with me. Its only to lodge the complaint for customer satisfaction. If you are taking so many time to repair, it shows that you have so many problem in your handset and you are not able to rectify the problem and lots of handset are back in your company for repair. It shows the poor quality of your handset. I may please be informed what action you have taken till date and how much time you will take for repair Regards, Kulvinder Singh [protected]