Spice Mobiles — spice mobile Irresponsible after sales service

awadheshgupta

from Mumbai, Maharashtra

Address:

Ghaziabad, Uttar Pradesh

I have bought spice mobile MI-504 on 15-June-2014 from hotspot. There was a problem in its display. I have submitted my mobile to spice authorised service centre at Gurukul Technology, Khajori Khas, Opp.Bhajanpura Bus Stand, New Delhi on dated 11-Apr.-2015, which service request no. is 30101901F40285. They told me that it will take 10 days, but now it is one month over, I am unable to get my phone. Whenever I have called up your customer care, they give me always repeated words it will take more 5 days time for delivery. Customer care reference no. is [protected] I don’t know, ‘what are they repairing in my cell from last five weeks’. If this mobile is not repair Please change and give me new mobile or refund my entire amount.

Was this information helpful?

No (0)

Yes (0)

Spice Mobiles / Spice Mobility customer support has been notified about the posted complaint.

May 16, 2015

Updated by awadheshgupta Dear Sir / Mam,

I am utterly disappointed with the apathy I witnessed in Spice mobile's service network and after sales support. It seems that indeed all the claims made by your after sales service network are nothing more than tall claims and once you sell a mobile to an unsuspecting customer, your service network doesn't care at all about the harrowing experience they have to go through to get their mobiles repaired and even after weeks of waiting the repairing center tricks the client by returning them the same malfunction mobile.

This is exactly what I went through when I deposited my mobile (which was in warranty period) at a spice authorized service center at Gurukul Technology, Khajori Khas, New Delhi on 11th April 2015. The service center took forever to repair the mobile giving no clear time line for its delivery and only when I approached your client support through the same mail, the service canter people informed me after a months time that the mobile was repaired.

I was shocked to see that they were duping me by returning me the mobile with the same display problem as I had submitted a month earlier and when I raised my concern the service center person hurled disrespectful comments at me saying " he doesn't care about spice company's client support as they don't pay enough and he and would switch to nokia support any time he wishes". Its only after when I tried to calm him down he was ready to accept the mobile once again for repairs and said it would take 'indefinite time ' to repair it this time as well.

After giving much thought and consulting my legal aid, I have decided to raise this incidence of manhandling and mental torture by your service network and your comapny at an appropriate forum and I have decided to make it a point to follow up this matter till closure since Its high time now that you people stop taking your clients for granted and you must pay up the loss of time and months of agony you put your clients through.

I am still offering your firm a last chance to settle this matter and the only feasible way out I see is that your company either replaces the mobile or return the full amount I paid for the mobile and I would suggest you to make up your mind about the afore mentioned choices since I would initiate required actions from my side in 3 days from now.

Looking forward for your reply,

Thanks and Regards
Awadhesh Gupta
[protected]