SpiceJet — Faulty weight machine

Address:

Mumbai City, Maharashtra

For my Mumbai to Delhi trip on 4 November I was carrying a luggage which in actual weigh 13 kg, but due to their faulty weight machine at the check in counters they weigh the bag 10 kg extra that is 23 kg and charged me Rs 2400. As soon as I reached Delhi and within a minute of getting my luggage back from luggage belt I asked SpiceJet staff to weigh it. They weigh it and herself said that its only 13 kg. She asked me to register the complaint. It's been 18 days. They didn't resolved the issue about it and now they are saying they won't refund the money.