[Resolved] SpiceJet — Inconvenience caused due to rescheduling of flight

Neeraja N. Menon

from Thrissur, Kerala

Address:

Thrissur, Kerala

I am Neeraja N Menon. I had booked my ticket for April 14, 2014 with PNR number TCSC4H. The flight was scheduled to be leaving at 6.35 pm. But few days back, I accidentally came to know that the said flight was cancelled and my ticket has been rescheduled to another flight leaving at 9.40 am. I have some urgent engagements in the morning and because of that only I booked my ticket for evening flight. So I had to rebook my ticket for April 19th (that is only the next possible date on which I can travel) and I had to pay around Rs.3900 more for cancellation and other charges. Moreover today only I got a message from Spicejet mentioning about the rescheduling of the previous flight.. I feel this is a case of irreverence to the passenger. Because of this only I had to change all my travel plan and had to incur an additional expence of RS.3900. I request you to address my complaint and take necessary actions as soon as possible. I expect you to make the refund for the said amount.

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Aug 14, 2020

Complaint marked as Resolved

Apr 15, 2014

Updated by Neeraja N. Menon Ref : PNR No. TCSC4H Dated[protected]

As per the above P N R, I had booked a ticket from Kochi to Ahmedabad and back on
14th April 2014 and 18th June 2014 respectively. My
programs were scheduled accordingly and I was suppose to join for my internship
at Ahmedabad on 15th April 2014 morning. Fortunately when I checked
my P N R status on 15th March 2014 I have come to know that you have
rescheduled your flight timing of 14th April 2014 to 09.40 a.m. from
Kochi instead of 06.35 p.m. and this was not informed me also. I have got your
S M S only on 21st March 2014. If I travel to Ahmedabed according to
your new schedule (09.40 a.m.) I will lose my class on 14th April
2014 which is very important. So that I was forced reschedule my journey
according to the new P N R only because of your mistake.

You may kindly note that as per your new Air Ticket you have charged Rs. 3, 900/-
(Rupees Three Thousand AND Nine Hundred Only) as Change/Cancellation Charge.
But I really regret to say that it’s not fare to charge Rs. 3, 900/- from me for
your mistake. Hence I would request you to kindly refund me the difference of
Rs. 3, 900/- at the earliest. Otherwise I will be forced to take further steps
to get the refund.

Your early action in this matter will be highly appreciated and looking forward to
hear from you soon.

Thanking you,

Yours faithfully,

NEERAJA N. MENON